Does ContactUS Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, ContactUS Communications employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at ContactUS Communications. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at ContactUS Communications?

51% of ContactUS Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ContactUS Communications 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ContactUS Communications?

Customer Service Representative (57) , Customer Service Representative (CSR) (21) , Call Center Representative (3) , Operations Supervisor (3) , Sales Associate (3) , Supervisor (3) , Account Manager (2) , Client Operations Manager (2) , Customer Service (2) , Customer Service Agent (2) , Leadership (2) , Recruiter (2) , Sales Representative (2) , Training Specialist (2)

What are the pros of working at ContactUS Communications according to real employee reviews?

"Pay, work from home is convenient." ((in 9 reviews)); "Nice coworkers Thats about it" ((in 5 reviews)); "Great people" ((in 5 reviews)); "advancement opportunities" ((in 4 reviews)); "The company as a whole has a great leadership team and makes an effort to make sure that if they see someone struggling to help as best able." ((in 4 reviews))

What are the cons of working at ContactUS Communications according to real employee reviews?

"It was the exact same training with a whole new group of people." ((in 8 reviews)); "Low pay, expensive employee benefits, low quality training, inconsistent policies and favoritism in leadership" ((in 7 reviews)); "I have never had so many issues with pay, untruthful and disrespectful supervisors." ((in 5 reviews)); "Their manager doesn't seem know what she is doing." ((in 3 reviews)); "No benefits for hourly workers only salary 😩 42.5 hours a week" ((in 3 reviews))

What are the top reviewed ContactUS Communications locations?

Hilliard , Columbus , Grindstone , Jacksonville , Mount Vernon , Greensboro , Ohio City , Charlotte , Rocky Mount , Houston , Texas City , Memphis , Cincinnati , Newark , Philadelphia , Brownsville , California , Millbury , North Charleston , Augusta , Mill Run

ContactUS Communications reviews

2.9

51% would recommend to a friend

(190 total reviews)

Trevor Friesen

52% approve of CEO

46% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

190 reviews

5.0

Feb 17, 2018

4 Years Going Strong

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

1. I work for an awesome account. 2. Management is always on point when I need them to be. 3. I actually like getting up and coming into work. 4. I am thankful for this job.

Cons

The insurance plans could be better.

5.0

Feb 12, 2018

Fantastic Place To Work!

Leadership

Recommend

CEO approval

Business Outlook

Pros

A lot of opportunity here, for everyone regardless of experience or education. Management is very helpful and resourceful, especially when it comes to personal development-they want everyone to be successful! There are constant incentives for various goals, monthly "fun calendars" and the atmosphere is very pleasant and positive. The culture is very diverse and this is one of the few places I've worked where everyone is treated like they matter. This is a great place to work if your goal is longevity and career building, but also if you are just looking for a nice place to work with great compensation.

Cons

The company is growing so fast that sometimes individual departments are periodically understaffed while they catch up, but that is to be expected for a newer company that is as successful as this one. I have no complaints.

2.0

Jan 28, 2018

Basic Call Center work, would not be so bad if they didn't cheat payroll

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Its call center work. Pay is okay, job is mostly easy if you have a quarter of a brain. Easy to get promoted if you know who to ingratiate yourself on and do your job well. Easy to get hired and mostly no hassle.

Cons

Bed bugs. Its a problem in call centers yet they did nothing to fix it when I was there. Payroll is terrible - was repeatedly missing pay from my checks and promised to be made up "on the next check" and never did. They owe me about 60 hours of backpay currently and keep blowing me off now that I'm a former employee. I recommend people with similar issues look into a class action suit - CallTech/Teleperformance (also a call center in Columbus) pulled the same stuff when it was run by the same people that run the Hilliard ContactUs and got slapped pretty hard for it. Its call center work - it generally sucks.

ContactUS Communications Response

8y

Thank you for taking the time to provide your feedback. ContactUS makes every effort to make our diverse workplace as enjoyable and unique workplace as possible. We offer the ability for all levels of the organization to work with management to provide feedback. We pride ourselves on our continuous clean pest inspections that we post monthly outside of our employee lounge. Payroll works meticulously to complete payroll in an accurate manner and correct any mistakes quickly as possible. If you feel like there is any issue that was not resolved prior to your departure, please email hr@contactusinc.com.

Viewing 43 - 45 of 190 Reviews

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