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      ContactUS Communications

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      ContactUS Communications reviews

      2.9

      51% would recommend to a friend

      (190 total reviews)
      avatar

      Trevor Friesen

      52% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.2

      Work/Life balance

      3.1

      Career opportunities

      3.0

      Culture & values

      3.0

      Senior management

      3.0

      Compensation and benefits

      ContactUS Communications has an employee rating of 2.9 out of 5 stars, based on 190 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ContactUS Communications employee rating is 24% below average for employers within the Human Resources & Staffing industry (3.8 stars).

      Ratings by demographic groups

      Reviews by job title

      190 reviews
      5.0
      Jan 7, 2025

      Helped shape my career

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Experience of colleagues, amazing client relationships, and family atmosphere allow this to be my true home away from home

      Cons

      As with any company, opportunities exist but the culture encourages using your voice to address issues and find solutions

      avatar
      ContactUS Communications Response
      1y
      Thank you for taking the time to share your feedback with us on Glassdoor. We genuinely appreciate your insights into both the positive aspects of your experience and areas where we can enhance our practices. Your input is invaluable as we continuously strive to create a positive and rewarding workplace for our employees.
      2.0
      Jan 1, 2025

      It's Call Center Work, So There's That

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Relatively decent pay - depends on your project. Decent parking. Located near a few food and small shopping businesses if a quick run is needed for nothing too specific.

      Cons

      More than I'd like to be listing. Slow HR response rates. Favoritism to the extent if one person on your project has their own unspoken opinion of you, and you do a better job than them, you'll be fired or removed from your project without warning. I've seen people terminated for being in the hospital, with excuses, and not being able to communicate with their leadership or the company on their status. Disregard for formal complaints (unless you're favored). Worked for a year ans got your yearly raise, but the base pay rate went up? You're at the base pay rate now and lose that bonus percentage raise. Worked here too long and capped your pay, and the pay rate went up? You're capped at where you're at without that difference in base pay rate. Lose your vacation time you've been saving up because you've been unknowingly moved off your project and they "accidentally" terminated you instead while youre given delayed options to move to other projects/clients? Goodbye vacation time - you won't get it back. Poor management overall, with the guise that they know better than you do - you're inferior and should just be a "yes man". Your personal health and mental well-being is not that important to them, but they'll say you matter. I've seen way too much here to advise anyone I care about to apply. This isn't my first rodeo with them, but it's certainly my last.

      avatar
      ContactUS Communications Response
      1y
      We hope this message finds you well. Thank you for taking the time to share your thoughts and experiences with us on Glassdoor. We value your feedback, and we take all comments seriously as we strive to create a positive work environment for our employees. We are genuinely sorry to hear that your experience with us has not met your expectations and want to express our appreciation for your candor. Constructive feedback is crucial for us to identify areas that may require improvement and take meaningful steps toward enhancing the overall employee experience. To better understand and address your concerns, we would appreciate the opportunity to connect with you directly. Your insights are valuable, and your input will contribute to our ongoing efforts to create a workplace that is both fulfilling and supportive. Please feel free to reach out to our Human Resource Department directly at HR@contactusinc.com to schedule a time for a conversation. Your perspective is important to us, and We are committed to ensuring that we address any issues you may have encountered during your time with us. Thank you once again for bringing your concerns to our attention. We look forward to the opportunity to learn more from your experiences and work towards making positive changes.
      1.0
      Dec 16, 2024

      Don't contact them

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Got my foot in the door learning about the banking industry. There were some amazing coworkers.

      Cons

      The worst full time job I have ever worked. Not even close! The trainer was vindictive and mean to everyone, people were walking out of training because of that. I froze on my first ever call because I was getting yelled at and never experienced anything like that and my supervisor rips the headset off of me and finishes the call. Then proceeds to berate me for freezing on my first call! I'm looking for a career not joining military bootcamp lady! Since I was desperate to make it work because I needed the money I continued for a few months until the constant QA berating just took too much of a toll. Despite "training" us for a month we were all severely underprepared.

      avatar
      ContactUS Communications Response
      1y
      We hope this message finds you well. Thank you for taking the time to share your thoughts and experiences with us on Glassdoor. We value your feedback, and we take all comments seriously as we strive to create a positive work environment for our employees. We are genuinely sorry to hear that your experience with us has not met your expectations and want to express our appreciation for your candor. Constructive feedback is crucial for us to identify areas that may require improvement and take meaningful steps toward enhancing the overall employee experience. To better understand and address your concerns, we would appreciate the opportunity to connect with you directly. Your insights are valuable, and your input will contribute to our ongoing efforts to create a workplace that is both fulfilling and supportive. Please feel free to reach out to our Human Resource Department directly at HR@contactusinc.com to schedule a time for a conversation. Your perspective is important to us, and We are committed to ensuring that we address any issues you may have encountered during your time with us. Thank you once again for bringing your concerns to our attention. We look forward to the opportunity to learn more from your experiences and work towards making positive changes.
      Viewing 16 - 18 of 190 Reviews
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      ReviewsContactUS Communications reviews

      Glassdoor has 199 ContactUS Communications reviews submitted anonymously by ContactUS Communications employees. Read employee reviews and ratings on Glassdoor to decide if ContactUS Communications is right for you.