Pros
I have been a field investigator with this company since it was International Claims Specialists (13 years). It has grown every year and will continue to do so for many more. The growth has occurred due to client satisfaction and mergers/acquisitions of other smaller companies. CoventBridge is currently the largest investigation company in the world. Therefore, there is job security if you are competent in your job and you do your required duties. The organization has a solid foundation for work flow and it has been in place for decades. The 401K’s matching program is excellent. I have been with the company for over 13 years and I get approximately 5.5 weeks of paid time off every year with the option to carry over 1 week into the next year. New hires get 2 weeks of PTO a year. The benefits offered are decent. You can have the flexibility to manage your schedule and you work autonomously. If you are adept at working claims and surveillance cases, it opens more doors regarding your case load and additional pay. Investigators deal directly with most clients and it also opens more doors for additional work, accurate work and builds a personal relationship with them, which results in returning clients due to their satisfaction. The video uploading process is being streamlined and redesigned to be more efficient. There are opportunities for advancement into management positions. Just this week we were sent a notice that there are several management openings waiting to be filled. Moreover, you can work remotely in your home office without having to relocate to another state. The company has a tuition reimbursement program if you want to take college or industry focused classes, which can improve your work product and make you a more valuable asset to the organization. The company prides itself on being a fast paced and client satisfaction oriented organization that also focuses on its employees.
Cons
With a company of over 500 remote investigators nationwide, you will be a “just a number”; at least at first. Proven and consistent positive work product will result in you going from being “just a number” to a “go to guy” when a high profile case comes in. This is not a Monday-Friday/9-5 job and anyone in this industry should already know that. The early or late hours on weekends and holidays can be a pain; however, that it what is required to be successful.
