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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,290 total reviews)
      avatar

      Mark Greatrex

      75% approve of CEO

      44% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Compensation and benefits

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      3.0
      Aug 13, 2014

      Great company, not so great supervisor

      Mitarbeiter vertrieb und projektierung / entwicklung
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are great, MAJORITY of people you come across are very very very friendly, and will help you however whenever. Going from working at one company for 12 years to coming there, I ended up being way more comfortable than I thought I would be because everyone was so nice. Pay was better than what I expected.

      Cons

      Our trainer was great, but with the amount of people that were in the class, you didn't get a lot of time to ask as much as you wanted to. The training doesn't really prepare you for the REAL calls you are going to take. I took the job having a very very strong customer service background, and not much technical, and one thing to remember is customer service over the phone is WAY different than in person. Customers are more likely to talk to you like a dog even if youre being as nice as pie to them, because they don't have to look at you face to face .Something I wasn't expecting, when I genuinely wanted to help the customers. Customers can cuss you out, and they aren't going to do anything about it. Had lots of mandatory overtime which for some people can be great, but others with a life would think otherwise.

      2.0
      Aug 12, 2014

      My co-workers made this place tolerable to work for.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      My co-workers made the job tolerable. It was a family oriented environment and we supported each other when it came to the job tasks and responsibilities.

      Cons

      The management is deplorable. Most of upper management didn't come from a media background so they don't know how to manage, they continue to hire incompetent managers instead of hiring some of the employees in house that know the business, and they don't take any of the employees requests into consideration. It was more of a sweat shop than a place of business. Very unprofessional work environment. No room for advancement. Mandatory overtime, but if you wanted to stay to finish your work on your own, they would make you leave to prevent from paying you overtime at your discretion. A modern day Hunger Games type of place to work. If you survived, you were able to work another day.

      1.0
      May 24, 2014

      (Las Vegas) Poor benefits, extreme favoritism and discrimination, not an equal opportunity employer. Needs Union

      Cable technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company thrives due to constant rate increases, as can be noted by the recent purchase of over 100 Mercedes vans for us technicians (they removed the emblems to avoid public outrage.) Can be a great place to work if you find yourself in the "in" crowd and will receive promotions and avoid layoffs.

      Cons

      Human Resources and empoloyee relations department is discriminatory, retaliatory and vengeful. If you ever speak up about a problem they will make your life a living hell and sabotage your career. I have seen so many co-workers fired, laid off or harassed into quitting over pretty much nothing. You can think you have a career here, then one wrong move and they will ruin your life. They also launch products before they work correctly. For example the new Cox Home Security has a major flaw where the cameras are flawed and can be easily hacked so burglars, stalkers etc can access your cameras and watch/record you.

      Viewing 331 - 333 of 4,290 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,631 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.