Is Cox Communications a good company to work for?

Cox Communications has an overall rating of 3.9 out of 5, based on over 4,632 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 67% of employees would recommend working at Cox Communications to a friend and 43% have a positive outlook for the business. The best reviews about Cox Communications have been left by employees working as Intern , Media Consultant and Financial Analyst .

Does Cox Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Cox Communications employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Cox Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Cox Communications?

67% of Cox Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cox Communications 4.0 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (87) , Account Executive (74) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (67) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 794 reviews)); "My pay is good and I have been recognized for my contributions with additional responsibility." ((in 391 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 245 reviews)); "Great culture and community!" ((in 208 reviews)); "work life balance is good" ((in 126 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 195 reviews)); "Most managers have been around for 20 years and are out of touch with today's market." ((in 83 reviews)); "The system we use is a little complicated and there is a month long training on how to use it." ((in 58 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 50 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 40 reviews))

What are employees saying about Cox Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Cox Communications layoffs and their outlook for job security at Cox Communications in 2026.

What are the top reviewed Cox Communications locations?

Atlanta , Phoenix , Las Vegas , Chesapeake , San Diego , Wichita , Oklahoma City , Omaha , Baton Rouge , Tulsa , New Orleans , Virginia Beach , West Warwick , Rancho Santa Margarita , Herndon , Tucson , Warwick , Gainesville , Pensacola , Lafayette , Norfolk , Fort Smith , Dunwoody , Springfield , Providence , Alpharetta , Sandy Springs , Oceanside , Macon , Deer Valley

Cox Communications reviews

3.9

67% would recommend to a friend

(4,291 total reviews)

Mark Greatrex

74% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,291 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews

1.0

Apr 4, 2013

I did not enjoy it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Freedom, fun people, little supervision, solid prodcut

Cons

poor management, confusing pay and commission structure

1.0

Mar 26, 2013

anti-sales culture at Cox Business

Account executive

Recommend

CEO approval

Business Outlook

Pros

- company is active in the community - strong brand - good benefits including medical, dental, 401k, discounts on services - not many jobs in most cities and this company is hiring

Cons

Zero support from management, service delivery, or construction. There is a strong anti-sales culture at Cox Business, you will struggle with every department to get your customer's service installed. No one is doing their job or cares about the customer and only sales is held accountable. I had so many errors on my orders from every single direction and I had to constantly clean up other departments mistakes. Management is aware of these issues but they are too incompetent and impotent to actually fix things.

4.0

Mar 25, 2013

Good company to work for, although culture is changing.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good company to work for. Good corporate culture, but it is changing. Overall, Cox is good to its employees. Generous Holiday & PTO. Offers professional development training. Compensation was good, but recent annual increases were minimal (~3%).

Cons

The pay-TV industry has transitioned from a growth industry to a mature industry where competitors are competing for share. Cox went through a realignment in 2011 and 2012 to be more competitive. These changes, the realignment process, and struggles to stem net subscriber losses has damaged employee morale and the corporate culture.

Viewing 346 - 348 of 4,291 Reviews

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