Cox Communications reviews

3.9

70% would recommend to a friend

(4,275 total reviews)
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Mark Greatrex

74% approve of CEO

45% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,275 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
1.0
Jan 25, 2022

Stepford

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent pay and great benefits Good work/life balance Handling the pandemic response well I've heard that the Field is a better environment than Center/Corporate (atlanta)

Cons

Stepford wives - If there is one word I would use to describe Cox, it's Stepford. If you haven't seen the movie in a while, watch it (it's currently on Hulu) and see if it's an environment in which you feel you could thrive. For me, it drove me literally insane. Gaslighting and toxic positivity are the name of the game at Cox and all individuality and personality are beaten out of you by CONSTANT feedback and nitpicking. "Cox Nice" is how Cox refers to its culture, however, it's the exact opposite of nice - it's passive aggressive, back stabbing and mean. Sense of humor is discouraged, unless it's dad jokes. Dad jokes are OK. Unique language - I was once told to be wary of any company that has its own unique language and way of speaking. It took me about 1.5 years to really learn and be able to speak the Cox language fluently. For example, if you have a question in a meeting, you can't just ask the question as that would appear too abrasive and aggressive. Instead, you must spend a good 30 seconds or more apologizing before asking your question (ex: "I'm so sorry, I just have a quick question, you probably said it and I may have missed it, but real quick, if you don't mind, could you clarify the second bullet on slide 2?"). Everyone does this, men and women, and even the C-suite executives. This also contributes to why every meeting runs long because more than half the time is spent apologizing before they get to the point. There are other language nuances, but it's definitely something you need to learn in order to be successful at Cox. Almost everyone that works there has only ever worked for Cox. This is because most people that have worked somewhere else tend to leave within 3 years because of the toxic culture, and it's also very tough to break into the Cox Clique. This also means that innovation and new ideas are rare because they don't like outsiders.

2.0
Aug 27, 2021

Disappointed in Leadership Decisions

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, great coworkers, work / life balance

Cons

Starting October 18, if you are assigned to a corporate office then you are required to get the C19 vax. Even if your team is still working 100% remote, you must get vaxed or you will be given a 2 week termination notice. There are medical or religious exemptions, but I don't agree with the decision regardless. I'm not going to submit a BS exemption just to keep my job. I'd rather retain my integity. Cox did not require my other vax records when I was originally hired, so why do they pretend to care about my health now? Regardless of my vax status I wouldn't agree with this policy. It's very sad because before this decision I had nothing but positive things to say about the company.

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Cox Communications Response
4y
Thank you for your feedback. The health and safety of our employees, customers and communities is very important to us, which is why employees in designated roles or certain Cox locations are required to be fully vaccinated against COVID-19. We believe that we have a responsibility to help stop the spread of the virus, and we’re happy to do our part. We understand that not everyone will agree with our decision, but we want to do our part to keep our employees, customers and communities safe, and to end the pandemic, and we want to continue to live up to our value of leading by example. Thank you again for taking the time to write this review.
2.0
May 9, 2019

Stop and Read this.

Recommend
CEO approval
Business Outlook

Pros

The people, culture, and benefits.

Cons

As a sales rep with Cox for 3 years, I can honestly say that I have never been in an environment that has gone from so great to so bad so quickly. The goals used to be reasonable, management was helpful and wanted to promote you, and this job was honestly a dream at one point. Within 2 years all of that disappeared. The quotas are so ridiculous that reps are now fighting for their lives everyday, and doing everything they possibly can to keep their jobs (basically sales fraud), the managers micromanage you and send you messages during an interaction with a customer telling you what to pitch.... which really makes me wonder why they even hired me in the first place? Not to mention the commission restructuring which lowered our commission, and barely raised our hourly... most reps are losing money. Oh and they raised our goals consecutive months after taking our commissions down. On top of all of this, streaming has completely taken over the industry and customers coming into the stores just want internet. BUT if you sell "Just Internet" you are looked down upon, and are asked to sell internet to customers at full price, even though you know you have promotions to get them a cheaper price. We shouldn't be punishing consumers for what they want. And the management used to give out amp points, have celebrations, and create a great environment for the reps, but not any longer. It is so sad to see because I really saw myself being with this company long-term, but if you start out as a solutions specialist... good luck. You'll be there for a very long time before you get the opportunity to move up.

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Cox Communications Response
7y
Thank you for sharing your feedback. At Cox, we believe in doing what’s best for our people, especially in areas concerning job satisfaction, and we assure you that your feedback is not falling on deaf ears. We know sales careers can certainly be a challenge and we actively listen here on Glassdoor and will share this feedback with our leadership team. We’d also encourage you to share your concerns with your direct manager as well and work to create a plan that meets your needs. Again, thank you for your feedback.
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