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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,275 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Compensation and benefits

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.5

      Career opportunities

      3.4

      Senior management

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,275 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      2.0
      Jan 28, 2009

      Don't think JUST DO

      F. . .
      Recommend
      CEO approval
      Business Outlook

      Pros

      Well, you get freecable, kind of.

      Cons

      You can never get a answer on any thing. If you ask, it is most likely that you will be told to let management or your Team Leader know what u find. They were driven by R.G.U,s an now they are driven by Homecertification witch takes longer to balance hous an equipment, an f.s.r is not given more time to do job there for your point per hr go down or you short cut your job an stick it to the customer an your repets go up. There was a time when f.s.r. could sale the customer on ((free)) internet if you were at there hous an they did not have internet threw cox an you could earn some money that way but they took that away too...THX... This list of things can go on an on an on..

      3.0
      Jan 18, 2009

      Drastic changes for the worse.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      We have a good work life balance.

      Cons

      Recently the company's direction has changed from system driven to centalization. Policies and procedures are now being decided by people that have little to no experience in the field. They do not have any idea how things really work at the system level. They are getting little to no feedback from the field and are changing policies without proper participation. Even when getting feedback decisions are being made based on what corporate people think works, again with no real experience. Word has gotten out to just do what they say or be labled as a trouble maker or worse. So system employees are now afraid to speak up. We've been told just to "shut up and do it". Senior management does not want their system to stand out as a problem.

      1.0
      Jan 14, 2009

      Don't believe the lies they feed you in training!!!

      Tech support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's nice we get our cable free, for the most part.

      Cons

      Micro management to hell, lead you on about career advancement, if you don't know the right people forget it about moving into a new position, favoritism, hypocrisy to the max, unfair treatment for legitimate reasons for being out of work.Very poor management and communication.

      Viewing 4246 - 4248 of 4,275 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,615 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.