Retention specialist
Pros
Discounted services, cheap insurance and the pay is still good for someone new to the company. The hours of operation are not too bad for a call center.
Cons
Before the change to the coe's, Cox was an outstanding localized company. I never experienced the "call center" vibe before the change. Now they have turned into a micro-managing, typical call center mentality, and have a lot of politics in the center. The money was absolutely amazing before the transition and now every time you turn around the bonus structure is falling lower and lower. The potential was around 4k for an above average rep and now you're lucky if you get 2k for the month's stats. Change is inevitable but when it comes to pay and your numbers excel month after month you shouldn't experience a 50% deduction within a year of what you earned prior. I had to leave because the money made the stress of the department worth it before, now everything is being micro managed. There are double the amount of stats you have to keep track of, increasingly harder number's to hit and instead of allowing us to get paid for the additional work we are punished by lowering normal bonus pay outs significantly.