Cox Communications reviews

3.9

69% would recommend to a friend

(4,275 total reviews)
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Mark Greatrex

74% approve of CEO

45% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,275 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
3.0
Jun 15, 2020

Tale of two experiences

Recommend
CEO approval
Business Outlook

Pros

Great company, competitive compensation, and an evolving company culture.

Cons

When I look up, don’t see a place for me. Lack of diversity of person and diversity of thought in senior leadership.

5.0
May 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Great PTO and benefits! Overall a great company to work with. Long interview but includes a tour, face-to-face interview as well as mock phone call with a prep sheet before hand. Fresh popcorn daily with occasional nacho days along with fresh fruit and snacks depending on the day and occasion.

Cons

Technical Support is more focused on SALES than troubleshooting! You can get fired for no sales often. They do let you know upfront you will have to sell something but not share that's where the main focus is. Strict schedule may be hard to work around.

3.0
Feb 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Monthly sales incentives; management tries to make it fun; various schedule options

Cons

Tech support positions are really sales positions used to bait customers into buying new products and services; high attrition rate due to sales fraud and frustration; schedule options change every six months depending on metrics; they did not explain in the interview that sales played such a central role in your job.

Viewing 49 - 51 of 4,275 Reviews

Glassdoor has 4,615 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.