Cox Communications reviews

There was originally no standard for corrective action for poor stat performance. Once they enacted a write up process, they lowered all of their standards (even though the goals were absolutely attainable). The company restructured their customer service and uses third party call centers for about 60% of their calls which leads to a poor experience for the customer. The company itself is a follower in the industry and aligns many of its practices with what other companies are doing instead of taking the lead in culture and innovation.

The work schedules are the worst they care nothing about seniority someone new can come in and get a better schedule than you. 6 week training was a joke it did not prepare you at all for the types of call or scenarios that you really deal with. They pay is also pretty bad you are required to not just only troubleshoot with customers but to help other agents, fix work orders, and sell, they want you to push their products more then anything, and when applying for any positions is all about who you know as opposed to how qualified you are,.