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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,281 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,281 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      4K reviews
      1.0
      Nov 1, 2024

      Beware of the inviting smiles

      Customer retention agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great energy from the people working there. Pay is good is you don't have the greatest morale calculator.

      Cons

      Long hours. Not so flexible schedule. Told to essentially lie to customers in order to increase commission inadvertently by certain supervisors who care about numbers. Management also has a way of protecting certain individuals that should have been terminated for violating their code of conduct.

      1.0
      Aug 27, 2024

      Watch your back - no loyalty for long-term employees

      Sr. lead product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some great fellow employees work there

      Cons

      Leadership talks big game about the Family, but they have no system to retain employees if they decide to cut a division or have layoffs (which they do frequently). They will bring in outside talent over looking at inside employees that have been impacted with layoffs. I saw it happen a LOT in the last 5 years - they let go great employees and then fill other new spots with less-talented new, lower salary candidates and then wonder why these new, strangers struggle to deliver. They're in a downward spiral and losing thousands and thousands of customers every year.

      1.0
      Jun 5, 2024

      Pass the buck

      Retention agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits, free food sometimes

      Cons

      You must be willing to lie, cheat, steal and mislead. You must be willing to step on customers and fellow coworkers to make a commission.

      Viewing 124 - 126 of 4,281 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,622 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.