Cox Communications reviews

I have a lot of cons for this job the main one is a training is a joke. The way they train you is they tell you a little bit about a system to which when you finally get on the sales floor not only as a system out of date but most of what they teach you you will never use. 2 when they hired me as technical support I thought I will be helping customers with technical issues but the main focus seems to be on sales way too often. I'm like this if I'm supposed to be technical support why is my focus way too much on sales which with you being technical support you can still get fired for not meeting sales goals even though you are technical support. Another big problem with the issue is the fact that they do not care about their customers They want you to use what's called Solution Center which when we were forced to use it doesn't even work. Basically they're using live sales floor Associates as guinea pig for Solution Center because some idiot high up came up with the idea because most of the people they hire don't know anything about technical. And on top of that was so funny is that extending them testing it fully and completely before rolling it out there using us to test it to itch when it actually is a good feature on Solution Center they end up getting rid of it. Also as well another big problem with this company is that they don't care about hiring people who know technical stuff they want you to just use to loosen Center and that's it. I actually got in trouble for actually helping a customer solve an issue because I'm a background when it comes to this type of stuff and they. They also told me don't be too technical because then they're going to expect all of our employees to be the same way. I might this if we're technical support should customers expect that out of us? There are a lot of Maurice's I can go on to the reason why this company is not worth working for but the push straight when you are hired you are lied to when you finally get on the floor then they try to make you sign a document saying that you agreed to be hired on these conditions with you never was nor did you never agreed to it's not technical support, it is customer support that's all it is is not technical is customer support that's all it is that's all they care about!

disparaging differences how different departments are treated due to revenue saving vs tech support. each department do their part for the customer and the company and should be treated equally as such. customers are borderline verbally abusive and it's globally acceptable regardless of who answers the phone and when explaining to management why the phone call went poorly the agent is told to put away the excuses and be accountable. that environment is a ruination of good people and top notch employees.