Does Cox Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Cox Communications employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Cox Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Cox Communications?

69% of Cox Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cox Communications 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (86) , Account Executive (74) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (67) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 807 reviews)); "Good pay but not always worth the frustration of on going metrics and goal changes." ((in 367 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 249 reviews)); "Great culture and community!" ((in 208 reviews)); "work life balance is good" ((in 140 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 195 reviews)); "Most managers have been around for 20 years and are out of touch with today's market." ((in 80 reviews)); "The system we use is a little complicated and there is a month long training on how to use it." ((in 56 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 50 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 40 reviews))

What are employees saying about Cox Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Cox Communications layoffs and their outlook for job security at Cox Communications in 2026.

What are the top reviewed Cox Communications locations?

Atlanta , Phoenix , Las Vegas , Chesapeake , San Diego , Wichita , Oklahoma City , Omaha , Baton Rouge , Tulsa , New Orleans , Virginia Beach , West Warwick , Rancho Santa Margarita , Herndon , Warwick , Tucson , Gainesville , Pensacola , Lafayette , Norfolk , Fort Smith , Dunwoody , Springfield , Providence , Alpharetta , Sandy Springs , Oceanside , Macon , Deer Valley

Cox Communications reviews

3.9

69% would recommend to a friend

(4,282 total reviews)

Mark Greatrex

74% approve of CEO

45% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,282 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,282 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews

5.0

Jun 30, 2018

Tech Support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The benefits are outstanding. Medical, dental and vision on day one. They offer 401k, have a gym, shower, cafeteria, beautiful campus. I have never once been verbally abused by upper management. Free cable and internet. Amplifi points to buy nice things. Free popcorn. Free coffee. Lots of events and food (there were blackjack tables in the cafeteria for customer appreciation week and a DJ). “It’s not about who you know, it’s who knows you” mentality. Hard work is generally rewarded, and if you apply yourself, you’ll move up (that’s what I’ve been told, and I’ve seen people move up). I love the culture, and most people who work there. Management is not only visible but also easy-going and transparent. You can be in an elevator with a Vice President and they treat you with respect and don’t look down on you. This is one of the greatest jobs I have ever had.

Cons

Customers can be awful sometimes (that’s anywhere though). Prices are expensive and most customers will say no when you try to up-sell, because they feel that they pay too much.

Cox Communications Response

7y

We are happy to hear that you are enjoying your role in Tech Support, and, true to your description, we do like to have a lot fun here. Across our organization, we have always looked to seize new business opportunities where it makes sense, and we will continue to pioneer new efforts and expand our portfolio. We appreciate your feedback, and value your contributions at Cox!

1.0

May 16, 2018

Not Good

Customer service and sales

Recommend

CEO approval

Business Outlook

Pros

Insurance on your first day. Free Cable, Phone, and Internet. Pretty Campus. Good food but cafeteria is very small. Closes early.

Cons

They have poor air conditioning in half of the building. Very hot inside. Training was poor. The trainer went way too fast and her style of teaching was very confusing. Lots of favoritism. I was being harassed by an employee and when I reported it to my trainer and HR, I was told they would look into it and nothing was done about it. I was also forced to do training projects with this person who was bullying me. Way too much gossip. Management is a joke and they do not care.

3.0

Jan 29, 2018

Good core company with limited opportunities

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Pay is good, decent benefits, nice bonuses (better as you progress through the ranks,) privately owned. Work/life balance is maintained.

Cons

Lack of support for initiated employees. Limited advancement opportunities. Still too much “who you know.” Poor communication from executives. Lack of decisive leadership.

Viewing 148 - 150 of 4,282 Reviews

Jobs at Cox Communications

Supervisor, Warehouse Operations

Retail Sales Associate