Cox Communications reviews

3.9

69% would recommend to a friend

(4,284 total reviews)
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Mark Greatrex

74% approve of CEO

45% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,284 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
1.0
Aug 23, 2022
Recommend
CEO approval
Business Outlook

Pros

My coworkers were cool, thats honestly it.

Cons

The metrics you are expected to meet are unattainable. Pay is subpar at best. Commission you are supposed to be able to make, won't happen unless you cheat. Uncontrollable disconnects count against you. Management is awful and does not care, from your direct leader up to the top. Customers cuss you out all day every day.

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Cox Communications Response
3y
Thanks for providing feedback. Customer service can often be challenging, so we really appreciate what our call center employees do at Cox. We're always seeking to understand how we can improve the experience for our customer service employees, so thank you for sharing your input. We appreciate your time at Cox and the time you took to write this review.
1.0
Aug 15, 2022

Good old boys club

Recommend
CEO approval
Business Outlook

Pros

Your not held accountable for missing delivery dates Pace of work is slow Easy to hide

Cons

Too many changes in leadership Leaders are afraid to make decisions. - lots of second guessing Not a good place unless you have excellent political skills

3.0
Jul 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Benefits are excellent. Saying you work for Cox makes you feel proud. Free services. Yearly raises and bonus opportunities.

Cons

Calls back to back to back to back, never get to breathe. No time off the phones; hardly ever. You are looked at as just a voice on the phone and they will not hesitate to replace you. Stats and goal change as soon as everyone figures out how to reach them.

Viewing 226 - 228 of 4,284 Reviews

Glassdoor has 4,625 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.