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In all my years responding to Glassdoor posts, this one is by far the most wrongful attack on our company that I have ever read. We have had our fair share of both positive and negative feedback over the years, and I'm always appreciative of people taking the time to write about their experiences; and any time there is negative feedback, I try to look at the response from the employees point of view and respond accordingly. In fact, there has been a few posts that have helped change how we do things; but your post is completely false and almost makes me think that you never worked for our company.
First of all, anyone that has ever worked for us knows that we have a safety first culture. Our safety organization prides themselves in keeping our technicians safe on the job and providing the tools to ensure we are putting safe trucks on the road. If you were not following our safety policies, then I am thankful you are gone (if you were ever even here to begin with).
Our management team has years of industry experience, and the majority of our frontline supervisors are former technicians who know exactly the challenges that a mobile technician deals with day in and day out. We have spent the last year and a half training all of our leaders on building a strong, team member culture. I assume your issues were more about accountability than with leadership.
Obviously no one works 24/7, we pay for every hour worked (including drive time once you are on the job), and our clients are only billed for what our agreements allow us to. I could go on and on defending our company, but I assume most people that are reading your post realize that what you wrote was not accurate.
I am proud of our 26 year history, are we perfect, no, but I have always stood behind our work and stood up for our team. Please call or email me so we can discuss your post. If you were an actual technician that worked for us you will have my contact information as it is readily available for everyone on our team.
-Mike Dickinson
