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      Cracker Barrel

      Engaged Employer

      Cracker Barrel reviews

      3.2

      49% would recommend to a friend

      (8,445 total reviews)
      avatar

      Julie Masino

      32% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      Cracker Barrel has an employee rating of 3.2 out of 5 stars, based on 8,445 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cracker Barrel employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

      Reviews by job title

      8K reviews
      3.0
      Jan 3, 2023

      Bad Company but Great Manager

      Retail sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great manager was super understanding and flexible with schedule - Loved the group I worked with great retail co-workers - Good discount of 30% for employees - Occasional free food from old to-go orders

      Cons

      - Restaurant Management was rude to retail employees and refused to assist when it got tough except for Melody - Restaurant Management did not keep up with host team or to-go team and let them avoid doing their job - Host team jokes around and is on their phone a lot - To-go team never answered phone causing retail to get cussed out and deal with angry customers - Often had to close alone and have to stay till last customer leaves - Customers tend to be short with employess when their is a long line and take out their emotions on retail employees - To-go customers like to blame retail employees for wait time on food - High expectations for sales that are hard to meet - Pay is way too low for what you have to deal with compared to other places with higher pay and less issues

      avatar
      Cracker Barrel Response
      3y
      Thank you for taking the time to share your experience. We read each review and use the feedback as insight on how to improve the Cracker Barrel employee's experience. We'll make sure that your feedback gets into the right hands.
      2.0
      Jun 23, 2021

      Poor management, Low pay, Unhappy Staff

      Server
      Recommend
      CEO approval
      Business Outlook

      Pros

      -There are a few wonderful managers -Occasional (rare) decent pay ($30-150/night) -35% discount on all store items -50% off all food items (if eaten in restaurant, NOT to go) -Decent in-depth training and welcoming beginning -No masks if you are vaccinated -Very clean kitchen and dining room; sanitary

      Cons

      -Management often goes on power trips and disrespects employees -Constantly disrespected by guests -Terrible pay, the average tip is $5, and they’ve made a new rule where each server is allowed 3 tables MAX in their section, so expect to leave with <$60 - You only get your $2.13/hr if your tips added up from that week equal to below minimum wage, and if they do, you will be accused of underreporting your tips -Intensive work that does not amount to the low pay -Extremely high turnover rate with very unhappy employees -Difficult scheduling due to managers not communicating with eachother -The food gets sent back very often, leading to more unhappy guests -Low opportunity for decent tips since the food is priced so low, a 10% tip is often less than $4 -Management is very welcoming to new employees, but fails to uphold that friendly standard with existing staff -Often get double or triple sat due to being understaffed from the high turnover rate -Privileges granted to “liked” staff, who would often sit and gossip in the manager’s office and would not be bothered by any dress code -No acrylics longer than 1/8th of an inch long, and they must be clear or french manicure

      Viewing 37 - 39 of 8,445 Reviews
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      ReviewsCracker Barrel reviews

      Glassdoor has 8,571 Cracker Barrel reviews submitted anonymously by Cracker Barrel employees. Read employee reviews and ratings on Glassdoor to decide if Cracker Barrel is right for you.