Does Crane Payment Innovations pay their employees well?

According to anonymously submitted Glassdoor reviews, Crane Payment Innovations employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Crane Payment Innovations. This rating has decreased by 13% over the last 12 months.

How satisfied are employees working at Crane Payment Innovations?

44% of Crane Payment Innovations employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Crane Payment Innovations 3.4 out of 5 for work life balance, 2.8 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Crane Payment Innovations?

Field Service Technician (14) , Engineer (11) , Software Engineer (10) , Technician (10) , Manager (9) , Director (6) , Sales Representative (5) , Senior Software Engineer (4) , Administrative Assistant (3) , Engineering Manager (3) , Field Service Engineer (3) , Intern (3) , Product Manager (3) , Senior Design Engineer (3) , Software Developer (3)

What are the pros of working at Crane Payment Innovations according to real employee reviews?

"The people I worked with on a daily basis were great and made the job better than it had any right to be." ((in 32 reviews)); "Pay was good and the onsite canteen is really useful." ((in 11 reviews)); "Good benefits and good peers" ((in 9 reviews)); "Good managers to work with" ((in 6 reviews)); "career opportunity" ((in 6 reviews))

What are the cons of working at Crane Payment Innovations according to real employee reviews?

"Upper management is oblivious to how to run a service department!" ((in 11 reviews)); "The worst thing about CPI is their culture." ((in 9 reviews)); "Annual layoffs, lack of vision and no real direction." ((in 8 reviews)); "Current leadership is failing miserably and the CEO isn't doing anything about it." ((in 8 reviews)); "Too much internal communication, no focus on the customer" ((in 8 reviews))

What are employees saying about Crane Payment Innovations layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Crane Payment Innovations layoffs and their outlook for job security at Crane Payment Innovations in 2026.

What are the top reviewed Crane Payment Innovations locations?

Malvern , Mount Prospect , Columbus , Williston , Chicago , New York , Dallas , Indianapolis , Birmingham , Houston , Las Vegas , New Orleans , Philadelphia , Salt Lake City , Dallas City , Jamestown , Madison , Mineral Point , Pewaukee , Tucson , Michigan Center , Oklahoma City , Tulsa , Louisville , Washington , Rocky Mount , Amarillo , Arlington , Knoxville , Nashville

Crane Payment Innovations reviews

2.8

44% would recommend to a friend

(298 total reviews)

Michael Mahan

49% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Crane Payment Innovations has an employee rating of 2.8 out of 5 stars, based on 298 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Crane Payment Innovations employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

298 reviews

2.0

Mar 20, 2026

Could be great - Emphasis on “could”

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If things go according to plan it should start improving.

Cons

Corporate will throw up a road block to the improvements in the form of “funding freezes” or goals that simply aren’t attainable with the leadership in place currently.

Crane Payment Innovations Response

1mo

Thank you for sharing your perspective and for your many years at Crane Payment Innovations. We appreciate the honest feedback. We recognize that progress depends on alignment across priorities, resources, and leadership, and that business constraints can sometimes slow momentum. Your comments reinforce the importance of realistic planning, clear communication, and continued investment in our teams—areas we continue to evaluate as part of our ongoing improvement efforts.

1.0

Jan 17, 2026

Not good company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Easy work for the most part

Cons

they cut departments to the bone staff wise to save a penny for shareholders They recite their core values as if they mean something (they don't) They will tell you they are working on issues for years but never actually accomplish or report back on anything New hires are paid more than the people who have to train them No room for advancement

Crane Payment Innovations Response

3mo

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your time with us did not reflect the culture and values we work hard to uphold. Across the organization, we recognize communication and development opportunities are to employee satisfaction and overall performance. While we cannot comment on individual experiences, we are actively reviewing our workforce planning, internal communication practices, and career‑path frameworks to ensure our teams feel supported and heard. If you’re open to providing more detail so we can continue to learn and address concerns, please reach out to hr.feedback@cranepi.com. We appreciate your contributions and wish you the best in your future endeavors.

4.0

Aug 20, 2025

Very positive changes with new leadership

Manager

Recommend

CEO approval

Business Outlook

Pros

I'm genuinely encouraged by the direction our new senior leadership team at CPI is taking. They seem to understand that building a successful business requires more than just product management and engineering. It takes a holistic approach. I'm seeing a much-needed shift in mindset. Historically, our company has been heavily focused on meeting the expectations of corporate and senior leadership, often at the expense of truly listening to our customers. Now, there's a noticeable change. Our customers are becoming the central focus, and the senior leadership team is aligning itself with their needs and perspectives, rather than the other way around.

Cons

It's time to reimagine Convenience Services beyond just vending machines. We need to think creatively and explore new offerings that truly meet evolving customer needs. If we don’t disrupt the status quo, we risk becoming irrelevant.

Crane Payment Innovations Response

10mo

Thank you for sharing your insights and for recognizing the efforts of our senior leadership team. We're encouraged to hear that you're seeing positive changes in how we approach the business and our customer base. We also appreciate your perspective on the future of our Convenience Services, as we’re committed to making CPI a place where ideas can turn into action, and where both customers and employees can benefit. Thanks again for taking the time to share your feedback.

Viewing 88 - 90 of 298 Reviews

Jobs at Crane Payment Innovations

Field Service Technician I

IT Site Support Analyst