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      Crane Payment Innovations

      Part of Crane NXT

      Engaged Employer

      Crane Payment Innovations reviews

      2.8

      44% would recommend to a friend

      (298 total reviews)
      avatar

      Michael Mahan

      49% approve of CEO

      41% positive business outlook

      Ratings by category

      3.4

      Work/Life balance

      3.3

      Diversity & inclusion

      3.0

      Compensation and benefits

      2.8

      Culture & values

      2.6

      Senior management

      2.5

      Career opportunities

      Crane Payment Innovations has an employee rating of 2.8 out of 5 stars, based on 298 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Crane Payment Innovations employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      298 reviews
      4.0
      Aug 20, 2025

      Very positive changes with new leadership

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I'm genuinely encouraged by the direction our new senior leadership team at CPI is taking. They seem to understand that building a successful business requires more than just product management and engineering. It takes a holistic approach. I'm seeing a much-needed shift in mindset. Historically, our company has been heavily focused on meeting the expectations of corporate and senior leadership, often at the expense of truly listening to our customers. Now, there's a noticeable change. Our customers are becoming the central focus, and the senior leadership team is aligning itself with their needs and perspectives, rather than the other way around.

      Cons

      It's time to reimagine Convenience Services beyond just vending machines. We need to think creatively and explore new offerings that truly meet evolving customer needs. If we don’t disrupt the status quo, we risk becoming irrelevant.

      avatar
      Crane Payment Innovations Response
      9mo
      Thank you for sharing your insights and for recognizing the efforts of our senior leadership team. We're encouraged to hear that you're seeing positive changes in how we approach the business and our customer base. We also appreciate your perspective on the future of our Convenience Services, as we’re committed to making CPI a place where ideas can turn into action, and where both customers and employees can benefit. Thanks again for taking the time to share your feedback.
      3.0
      Aug 20, 2025

      Hectic

      Field service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid to drive Decent amount of freedom My local manager is very nice and accommodating

      Cons

      Very hectic company. Nothing seems planned. Not sufficient training would like more in depth not two hours looking at a two pocket and then the rest is learned in a computer screen. No communication or very little especially from branch to branch and corporate. We are straying far from money for example we are now cleaning shoe boxes at dsw and calibrating scales at target. I know many people at CPi left their past companies because they kept picking up pointless contacts that stray far from the company’s main focus like money for us. I don’t think a distinguished bank would want to know we also clean shoe boxes and we don’t wanna keep going further down that rabbit hole

      avatar
      Crane Payment Innovations Response
      9mo
      We appreciate the time you took in sharing your experience and understand your concerns around training, communication, and clarity regarding new service lines. As we expand our offerings to meet evolving customer needs, we recognize the importance of ensuring our teams are well-prepared and supported. Feedback like yours helps us identify where we need to improve and if you feel comfortable, we invite you to share your feedback with our HR team at hr.feedback@cranepi.com. We’re constantly working to balance innovation with focus, and your perspective is important on how that impacts our business.
      Viewing 19 - 21 of 298 Reviews
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      ReviewsCrane Payment Innovations reviews

      Glassdoor has 356 Crane Payment Innovations reviews submitted anonymously by Crane Payment Innovations employees. Read employee reviews and ratings on Glassdoor to decide if Crane Payment Innovations is right for you.