Is Credit Acceptance a good company to work for?

Credit Acceptance has an overall rating of 4.0 out of 5, based on over 905 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 68% of employees would recommend working at Credit Acceptance to a friend and 68% have a positive outlook for the business. The best reviews about Credit Acceptance have been left by employees working as Supervisor , Manager and Market Area Manager .

Does Credit Acceptance pay their employees well?

According to anonymously submitted Glassdoor reviews, Credit Acceptance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Credit Acceptance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Credit Acceptance?

68% of Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Credit Acceptance 4.4 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Credit Acceptance?

Market Area Manager (202) , Credit Analyst (30) , Collector (28) , Collections Specialist (19) , Customer Service Representative (15) , Front End Collector (15) , MAM (14) , Redemption Specialist (13) , Manager (12) , Supervisor (10) , Director of Sales (8) , Title Specialist (7) , Business Analyst (6) , Collections Representative (6) , Sales (6)

What are the pros of working at Credit Acceptance according to real employee reviews?

"great benefits and company events" ((in 110 reviews)); "Good pay and can construct your own schedule" ((in 70 reviews)); "Very corporate but people are great." ((in 50 reviews)); "Team members are great and helpful." ((in 29 reviews)); "Training and support are great" ((in 21 reviews))

What are the cons of working at Credit Acceptance according to real employee reviews?

"They will know a manager is a problem and let them contiue in their position." ((in 18 reviews)); "Upper management is also receptive to feedback and suggestions." ((in 12 reviews)); "Less growth opportunity." ((in 5 reviews))

What are employees saying about Credit Acceptance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Credit Acceptance layoffs and their outlook for job security at Credit Acceptance in 2026.

What are the top reviewed Credit Acceptance locations?

Southfield , Detroit , Henderson , Houston , New York , Las Vegas , Atlanta , Chicago , Phoenix , Dallas , Los Angeles , Denver , Baltimore , Tampa , Milwaukee , Charlotte , Minneapolis , Seattle , Jacksonville , Green Bay , Austin , Texas City , Colorado Springs , Boston , Peoria , Syracuse , Michigan Center , Little Rock , Johnson City , Nashville

Credit Acceptance reviews

4.0

68% would recommend to a friend

(867 total reviews)

Vinayak Hegde

74% approve of CEO

68% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Credit Acceptance has an employee rating of 4.0 out of 5 stars, based on 867 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

867 reviews

5.0

Dec 11, 2016

Great Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Credit Acceptance is a wonderful place to work. Casual dress code, HQ has an onsite cafeteria with different restaurant/food truck catering in each day, and lots of events for the employees to participate in (yoga, parties, volunteer events). The part that I appreciate the most about the company is that they really appreciate everyone's opinion and make you feel like a valued member of the team. The CEO holds townhall events, as do the departments, which allows everyone to ask questions. You feel like a valued member of the team starting on day 1.

Cons

I cannot think of any.

5.0

Jul 27, 2016

Market Area Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The Market Area Manager (MAM) role is a work from home position. I work as if I own my own business and I set my own hours. My manager rides with me 2-4 times per year but is available if I need him. Upper management is attentive to needs of employees and I love telling people we're a Forbes Great Place to Work award winner. Team members and leadership are available to help with day to day needs and questions and I feel like I'm truly supported by management.

Cons

We are a large corporation and sometimes that means things take longer to accomplish than we'd like. This is a necessary evil but there have been instances where time frames for completion of a project have been given and not met. There is also limited upward mobility from the MAM role. There are currently about 275 MAMs and only 20-25 Director of Sales (DOS) positions. Those who currently hold the DOS and Executive roles on the sales team are primarily members of the old boys club in Southfield where the company is headquartered.

3.0

Jan 26, 2016

DPSC

Credit analyst

Recommend

CEO approval

Business Outlook

Pros

They care about their employees... Fully committed to being a great place to work. Lots of great people Great opportunity if you network Luckily I had a great supervisor, but some like to micromanage even tho supposed to be on the same page as the others

Cons

Bonuses were often cut causing significant pay decreases/ lifestyle changes. Position/ role was changed and pay was not adjusted according to additional duties added. Was told we were still within "market". That was unacceptable in my book.

Viewing 148 - 150 of 867 Reviews

Jobs at Credit Acceptance

Director of Sales Strategy and Analytics

Vice President, Business Management and Performance

Director, Predictive Modeling and Machine Learning

Senior Strategy Analyst