Credit Union West reviews

3.5

55% would recommend to a friend

(38 total reviews)

Karen Roch

95% approve of CEO

60% positive business outlook

Credit Union West has an employee rating of 3.5 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Credit Union West employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

38 reviews
2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Nice building, friendly coworkers, ample parking

Cons

Training is a joke. No curriculum, no compliance. Equipment outdated, software not utilized fully. Everyone here has a side gig, pay is inadequate unless you are a VP or C suite. Upper management absent a lot.

Credit Union West Response
4d
At Credit Union West, we are committed to investing in both the personal and professional growth of our team members. We dedicate time each week to employee development, including opening two hours later on Wednesdays to provide opportunities for training, learning, and career growth. We continually encourage employees to take advantage of these resources and are disappointed that your experience did not reflect the value we place on development. Regarding compliance training, all employees are required to complete multiple mandatory training courses each year covering areas such as regulatory compliance, information security, harassment prevention, and workplace policies. While we understand experiences can differ, we take compliance education seriously and maintain ongoing training requirements across the organization. We also believe in maintaining accessible and engaged leadership. While we operate with a hybrid work environment, our executive and senior leadership teams are expected to be on-site regularly and remain highly accessible through open-door policies, company town halls, leadership meetings, and direct communication channels—including the ability for employees to reach out directly to our CEO with questions, ideas, or concerns. In addition, we are in a relatively new corporate headquarters and regularly invest in our technology and equipment, with refresh cycles designed to ensure our employees have the tools they need to be successful. That said, we recognize that there is always room for improvement and appreciate hearing different perspectives. Thank you for taking the time to provide your thoughts. Feedback—both positive and constructive—helps us continue to evaluate our programs, processes, and employee experience as we work to continue to make Credit Union West a great place to build a career.
1.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Hours, benefit, coworkers are great.

Cons

Management is terrible and puts their employees at risk leaving cash deliveries out. Management is not present and takes a lot of personal time. HR is a joke and only looks out for the company and not the employees.

Credit Union West Response
3w
We’re sorry to hear that this was your experience. At Credit Union West, we are committed to fostering a strong, people-first culture where employees feel supported, heard, and valued. We maintain an open-door approach and encourage team members to share concerns so we can address them promptly and thoughtfully. While we regret that you did not feel that experience, we remain committed to continuously improving and ensuring a safe, positive environment for all employees. We also welcome the opportunity for former team members to connect with us directly so we can better understand their perspective and make things right. Please contact People & Culture should you want to discuss further. Appreciate you and your feedback, P&C
4.0
Apr 17, 2026

Great culture and time off, but hard to promote

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company culture with great time off

Cons

Hard to promote into internal roles

Credit Union West Response
3w
We understand that it can sometimes feel challenging to grow your career internally, and we appreciate that feedback. At Credit Union West, we are committed to developing our team members and providing opportunities for growth whenever possible. We encourage employees to connect with our People Development team and your Management team to discuss their career goals, explore available pathways, and create a plan for advancement. Having those conversations helps ensure we’re aligned on expectations and opportunities for growth. We value feedback like this and remain committed to supporting our team members in reaching their full potential.
Viewing 1 - 3 of 38 Reviews

Glassdoor has 38 Credit Union West reviews submitted anonymously by Credit Union West employees. Read employee reviews and ratings on Glassdoor to decide if Credit Union West is right for you.