Crocs reviews

Upper management is deplorable. Turnover rate is extremely high. Very little helpful communication provided to stores. Unprofessionalism ran rampant in my district. Our district manager would repeatedly call out people by name on weekly conference calls and discuss everything that they did wrong that week. He talked down to myself and the store manager and never offered any positive feedback, despite the fact that we constantly made goal and brought our store back to life after the horrible staff that was there before us. Hours were cut back as much as possible. We were generally running on 2 employees a day, one opening and one closing with no overlap in between. This means no meal or bathroom breaks since we couldn't leave the floor unattended, but we would still be clocked out for our state mandated breaks even though we couldn't take them. The bonus program started off generous, but was then modified to make it nearly impossible to reach the level needed to obtain a payout. Raises were given once yearly after a terrible review process. I was reviewed by my store manager, received a nearly flawless grade, and then was awarded a 4 cent hourly raise by corporate. On top of the corporate culture being so negative, the customers that came into our store were the grumpiest bunch I've ever met. Nothing was good enough for them. We would try our best to help them, but when we're not sent full size runs of shoes and when shoes made in different countries all fit differently, there wasn't that much that we could do. To make matters worse, the customers could then fill out a survey on the bottom of our receipts and since the employees couldn't make shoes appear out of thin air, we'd get terrible ratings for things that were out of our control. Shipments were inconsistent and incomplete. I'd often receive shoes without pairs or just one shoe of a certain style. How am I supposed to display one shoe on the floor to sell? I could go on really. This was honestly the most unprofessional and uncoordinated company I've ever worked for and it made me flee the retail world and never want to look back.

In 5 years of management with Crocs, I received one raise- despite our store revenue more than doubling- I was told part of the consideration in the raise amount was "time employed with company". The raise was less than fifty cents. They claim to be competitive, but every store in my mall paid a minimum of $2/hr more for the same position. Some as much as $5 more. The amount of paperwork and tracking required is equivalent to about 3 solid work days. I spent more time in the office tracking % of charm and crocs butter sales for every associate than I did on the sales floor. Upper management has no idea how to manage. I saw 4 DMs in my district over 5 years. Most of them were inconsistent, unavailable, and generally didn't care anything about their stores except that numbers were hit. The majority of store managers who left, left because of impossible DMs. My store was incredibly high volume and they insisted on keeping us in one of the smallest suits in our mall. In the summer we averaged 80-100 boxes a day with no where to put them except the sales floor. The back room was so full we consistently had avalanches that injured employees. Even AFTER we got an offsite storage unit. A storage unit they initially refused to give us, despite a customer injury from boxes stacked on the sales floor. In 2015 they discontinued the employee bonus program and in 2018 joined with Kudos. Kudos isn't a bad program, but instead of accruing points towards earning an appliance or handbag, cash I could have used on bills sure would have been nice. Especially with their low wages. There was very very little redeeming about this employer. I stayed for the insurance and mostly decent hours. As soon as I stared indicating I was looking for other employment, my manager was told to "push her out". They have no interest in retaining top talent. And as I was being pursued but three other companies, I happily left that incredibly toxic environment.