Custom Ink Customer Service (CSR) reviews

2.5

5% would recommend to a friend

(13 total reviews)
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David Doctorow

Not enough data to show CEO approval

18% positive business outlook

Reviews by job title

13 reviews
2.0
Feb 4, 2026

Was the best job I ever had

Recommend
CEO approval
Business Outlook

Pros

When I was first hired at CI, I would rave about it and tell everyone how great of a place it was. It changed my whole life around. I recieved several pay increases and I was promoted into Account management quickly.

Cons

Everything started to go down hill during their first rounds of massive layoffs. Then the new CEO took over and every couple of months for the next few years they were laying off people. It was hard to stay productive and care about your work when you always felt like you were next on the chopping block... then eventually I ,along with my entire team, was laid off. It was funny how a couple months before laying us off, they made us do this training that was suppose to convince us why we were important and to basically not stress over Ai... when in truth, there were so many people leaving on their own due to organizational changes that happened over the summer I think they feared they wouldn't have enough people left to take them through the holiday rush lol. Once we were done making the company their money for the holiday season they let us all go. The Customink now isn't the Customink I started with. They didn't even advertise for pride month in June on their website like they usually do. They must be feeling the pressure of the current political climate we are in and now... they are becoming just like the rest of these money hungry corporations that care more about record profits than people... I miss when Marc was the ceo and I wish everyone the best who's still there! I can't imagine the stress they're under. Also, I know Customink loves to response to these reviews but there's no need. I'm already laid off and your ratings speak for themselves.

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Custom Ink Response
4mo
Thank you for your candid feedback. While we acknowledge your request that a response wasn't necessary, we felt it was important to reach out and validate the concerns you’ve raised. We never want a team member to feel like "just a number," and we sincerely hear your frustration regarding the impact of organizational changes and the timing of our recent AI initiatives. It is disheartening to hear that the sense of security and culture you once raved about has felt diminished. We believe in the importance of acknowledging these difficult shifts directly rather than staying silent. We remain committed to supporting all Inkers—including those transitioning out of the company—with severance and extended benefits to help bridge the gap to their next opportunity. Thank you for your honesty and for the significant growth you’ve achieved here.
1.0
Nov 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity and relatively fair wages.

Cons

They’ve decided to automate so many systems that actually require a human touch that it makes things a lot more stressful for both the customer and the employees.

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Custom Ink Response
5mo
Thank you for sharing your perspective. We're glad to hear you found value in the remote flexibility and compensation, and we appreciate you highlighting those positives. We also hear your concerns around the impact of automation on both the customer and team member experience. As we grow and evolve, we strive to balance operational efficiency with the personal touch that has long been a hallmark of Custom Ink’s service and culture. Your feedback is a helpful reminder of how important that balance is, and we’re committed to continuing to assess where technology supports — rather than replaces — meaningful human connection. We also appreciate your thoughtful advice to leadership. Staying true to our core values while adapting to change is something we take seriously, and insights like yours help us stay grounded as we move forward. Thank you again for taking the time to share your experience.
3.0
May 11, 2024

good

Recommend
CEO approval
Business Outlook

Pros

good pay and benefits package

Cons

bad flagging system. would fire people for not doing satisfaction teams job

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Custom Ink Response
2y
We appreciate your taking the time to write this review. The benefits are one of our favorite things about Custom Ink too! We take each review to heart and will share your feedback with the team. Please feel free to reach out to directly to us at inkerfeedback@customink.com if you have thoughts to share on anything else.
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