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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      30% would recommend to a friend

      (703 total reviews)
      avatar

      David Doctorow

      23% approve of CEO

      23% positive business outlook

      Ratings by category

      3.6

      Compensation and benefits

      3.5

      Diversity & inclusion

      3.5

      Work/Life balance

      2.9

      Culture & values

      2.6

      Career opportunities

      2.3

      Senior management

      Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      703 reviews
      2.0
      Apr 18, 2025

      Bad then, got worse.

      Store representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people, not including management. A lot of training.

      Cons

      Bad management, childish favoritism, inability to pick a direction and stick with it, the list goes on. The biggest con was the absolute hypocrisy when it came to company ethics. I've never seen a company blow so much smoke about how to treat people and then do the exact opposite. There was also no clear path up in this role without relocating. Which I'm glad I didn't do, as custom ink relocated a bunch of production employees and then fired them too. Right before outsourcing art overseas, despite having an excellent art team.

      avatar
      Custom Ink Response
      1y
      Thank you for sharing your experience. We’re sorry to hear that your time at Custom Ink didn’t reflect the values we aim to uphold, especially around fairness, leadership, and how we treat one another. That’s difficult to read, and we take feedback like this seriously. It’s encouraging to know you had positive interactions with teammates and found value in our training programs—we believe strongly in the importance of learning and connection, and we’re grateful you experienced that during your time with us. We appreciate the honesty in your review and are always working to learn from experiences like yours. If you’re open to continuing the conversation privately, we’d welcome the chance to hear more. You can reach us at inkerfeedback@customink.com.
      3.0
      Apr 15, 2025

      They lost their way

      Fundraising coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are basically free to make your own mistakes and not be fired for it. They will teach you how to improve!

      Cons

      Mass layoffs have greatly affected moral

      avatar
      Custom Ink Response
      1y
      Thank you for your feedback and for being part of the Custom Ink team. We're glad you found our learning culture supportive—we believe in growing through experience and encouraging continuous improvement. We understand that recent changes have been difficult and have impacted morale. These decisions are never easy, and we remain committed to supporting our team and rebuilding trust as we move forward. We appreciate you taking the time to share your perspective and wish you all the best in your journey.
      1.0
      Mar 26, 2025

      Bad place to work

      Screen printer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits were nice, and the amount of PTO, but I'm sure all that's changed by now.

      Cons

      Paid people less than they were worth. Fired a ton of people during the holidays. "Stress testing" the equipment with no regard for the people working on them.

      avatar
      Custom Ink Response
      1y
      Thank you for sharing your thoughts and for your many years with Custom Ink. We’re glad to hear the benefits and time off were meaningful during your time here. We’re sorry to learn that your experience included challenges related to compensation, communication, and workload. Feedback like yours is taken seriously, and we’re continually working to improve how we support our team, especially during times of change. We appreciate your honesty and wish you the very best moving forward.
      Viewing 37 - 39 of 703 Reviews
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      ReviewsCustom Ink reviews

      Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.