Custom Ink reviews

Hi. As co-founder and CEO I wanted to share my thoughts on some of the issues raised... The company has always been a work in progress -- navigating growth and change -- and I can assure you that the rest of the leadership team and I really strive to look out for the broader team along the way and course-correct when we realize missteps. In particular, we invest a lot in developing leaders at all levels so they can help the broader team thrive. I can’t dispute anyone’s individual experience and feel bad the reviewer had a bad one, but I also see many others increasing their skills, earnings, and overall job satisfaction as the company progresses. That’s the picture painted by not just our internal surveys (which I realize the reviewer doubts), but also anonymous 3rd party surveys and healthy team retention rates. Regarding the speculation about priming for a sale or public exit, I’m not sure where that’s coming from. I’d note that we just recapitalized this past spring with growth-minded private equity investors who bought into what we’re all about and our vision for the future, and we had a lot of internal and external communication around that investment. To the reviewer, I really am sorry you had a bad experience. Being a great workplace is extremely important to me — not just for business success but for its own sake as a natural extension of the company’s values. Candidly, rating it a 1 out of 5, implying we’re about as bad as a workplace can be, seems unreasonable to me, but I believe your criticisms are sincere. If you’d be willing to reach out to me or Darcy, our head of Team Development, for a more in depth conversation, we’d welcome it, and perhaps we’d figure out some improvements as a result. (That invitation of course applies to any Inkers reading this who don’t feel heard through normal channels.) - Marc Katz, co-founder and CEO