Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 124 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 59 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 30 reviews)); "Great atmosphere and culture." ((in 28 reviews)); "Casual work environment." ((in 22 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 54 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 44 reviews)); "Massive layoffs in 2022 and 2023" ((in 20 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 11 reviews)); "Low compensation (could be average for call center) isn't really enough to support yourself" ((in 10 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

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Custom Ink

Custom Ink reviews

2.9

35% would recommend to a friend

(703 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.2

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

3.0

Apr 14, 2015

Good people, bad pay

Sales/service representative

Recommend

CEO approval

Business Outlook

Pros

You work with great people, the insurance benefits can't be beat

Cons

You essentially have to be willing to lose money to grow with the company, they don't fairly compensate when you get promoted at all, mandatory (paid) overtime during half the year

3.0

Feb 13, 2015

WOW-A-NOT

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great benefits. nice new offices. growing company. bonuses.

Cons

growing pains. poor communication and management which is supposedly being addressed by new VP. feels like high school with office gossip and preferential treatment and advancement. many departments do not offer salary raises. office "perks" feel like cost saving measures for the company and not a real benefit to the employee. required overtime and weekend hours. limited career advancement opportunities.

5.0

Nov 19, 2013

Always striving to be better

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Fantastic benefits - even expensive prescriptions and procedures are covered -generous personal leave - how many people do you know who are getting 3-5 weeks paid leave per year? -Friendly people - hiring is strict and thorough. Generally only good people working here -If something is wrong, they fix it. Leaders ask how to go from good to great, and they love suggestions for improvements.

Cons

-somewhat anti-intellectual culture at higher levels -tend to rely on "customInk-style" solutions to typical management problems. Another reviewer mentioned "it's called an industry standard for a reason" and I would agree with that; sometimes the right solution is something you need to do a little outside research to find. -if you hate change, working hard, or being challenged you'll have a rough time

Viewing 172 - 174 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week