Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
avatar

David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
1.0
Oct 13, 2025

Soulless Corporate Wasteland

Recommend
CEO approval
Business Outlook

Pros

Great colleagues and decent benefits.

Cons

All incentivizing in-person meet-up events axed for no good reason Poor restructuring under new CEO Unrealistic and inefficient sales strategies Lack of support from the executive team Continued lack of transparency

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Custom Ink Response
5mo
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with your colleagues and appreciated the benefits offered. We also recognize and take seriously the concerns you've raised around leadership transitions, strategic direction, and communication. Organizational changes can be challenging, and we understand that the impacts of restructuring and evolving strategies are felt across the team. Your perspective around in-person engagement, executive support, and transparency is especially valuable, and we’re committed to continuing to listen, learn, and improve in these areas. Please know that your feedback has been shared with the appropriate teams for further reflection. If you're open to providing more detail, we welcome you to reach out to us directly at careers@customink.com. Thank you again for your candid input—it plays an important role in helping us grow as a company and as a community.
2.0
Sep 26, 2025

Not what it once was…

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay, pto, some of the people

Cons

Leadership, infrastructure, tech landscape, reviews are management leverage for when more layoffs need to happen. The organization has shifted over the past few years into something totally unrecognizable. They don’t care for the people that work within the organization and they really don’t care about the quality they deliver to their customers. Everything is slowly but surely becoming automated and outsourced. What was once a wholesome company with positive customer experiences is now a shell of a company just trying to hold that reputation with cheaper shortcuts.

5.0
Sep 9, 2025

Core Values

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company that believed in strong core values. Does mean something when everyone in the company knows them by heart.

Cons

Workflow predictions were difficult at times and could make order coverage a challenge.

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Custom Ink Response
8mo
We’re grateful for your feedback and for highlighting Custom Ink’s core values—it means a lot to know they stood out to you during your time with us. We also appreciate your note on workflow and order coverage. We recognize that forecasting can be challenging, and your perspective will be shared with the appropriate teams as we work to improve in this area. Thank you for taking the time to reflect on your experience and for the contributions you made while at Custom Ink.
Viewing 19 - 21 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.