Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 126 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 60 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 34 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Very helpful and friendly work environment" ((in 19 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 42 reviews)); "Massive layoffs in 2022 and 2023" ((in 18 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 12 reviews)); "Favoritism is a biggy, young management, and lack of career growth opportunities." ((in 12 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

35% would recommend to a friend

(703 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.2

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

3.0

Jan 30, 2023

"We wear many hats"

Production manager

Recommend

CEO approval

Business Outlook

Pros

- Able to get promoted quickly in in-house production facility if you are motivated have good relationships with managers (not always the same for the remote jobs) - I am now very comfortable with giving and receiving professional feedback; this is encouraged - Great pay and benefits for what the remote jobs entail, and some of the in-house production roles. - Custom Ink relies heavily on contracts with network printers - Good severance when you get laid off

Cons

- Be wary of the whole 'we wear many hats here' mentality. When you take on a lot of additional responsibility with no new job title or pay increase in return, you'll be easy to get rid of if there are layoffs. - They just closed down two large production facilities, leading to hundreds of layoffs. - Unsure about the future of the company due to new management coming in and cleaning house - Interactions can get petty and dramatic due to the 'laid back' nature. I witnessed many HR issues get swept under the rug. - Red flags include: "we wear many hats", "we're a family here", "we have a gym and foosball table", "we spend hundreds of dollars to give you catered lunch each week".. watch out for the devil in sheep's clothing (wearing a t-shirt).

Custom Ink Response

3y

Thank you for your feedback about your Inker experience. Due to rising costs and increasingly tight markets for production talent, Custom Ink closed production sites in Reno, Nevada and Charlottesville, Virginia and consolidated operations at our Dallas, Texas facility. The closures impacted 338 team members—410 team members continue to remain employed in Reno and Charlottesville in other roles. We truly value the fact that you took the time to share your thoughts with us. We strive to create a great place to work and feedback like yours helps us understand where we still have work to do. We’re proud of offering perks like gym facilities, free meals, and free swag for Inkers. We also offer competitive pay and low cost health care plan.

4.0

Jan 24, 2023

Custom Ink - Caring and Supportive Even in the Face of Challenges

Recruiter

Recommend

CEO approval

Business Outlook

Pros

The people I get to work with are amazing, talented individuals. I have been offered many opportunities for growth and development. I have made many life-long relationships with so many people over the years. Even in the face of some of the biggest challenges for the company (For example the pandemic & layoffs due to staffing challenges) the company has always treated team members with care and offered an abundance of support that other companies would definitely have fallen short on.

Cons

Though our benefits are pretty great, I do feel they could use a refresh and some updates to remain competitive in our current market.

Custom Ink Response

3y

We’re so glad to hear your thoughts. We strive to be a great place to work, and it really helps keep us going when we learn that we did something that had a positive impact. We will share this feedback with our team and work to improve team member experience based on your suggestions as well! Due to rising costs and increasingly tight markets for production talent, Custom Ink closed production sites in Reno, Nevada and Charlottesville, Virginia and consolidated operations at our Dallas, Texas facility. The closures impacted 338 team members—410 team members continue to remain employed in Reno and Charlottesville in other roles. We truly value the fact that you took the time to share your thoughts with us. We strive to create a great place to work and feedback like yours helps us understand where we still have work to do. We’re proud of offering perks like gym facilities, free meals, and free swag for Inkers. We also offer competitive pay and low cost health care plan. Please don’t hesitate to share more of your thoughts if you have them!

3.0

Jan 22, 2023

Unsure

Data entry

Recommend

CEO approval

Business Outlook

Pros

It was remote, which us nice

Cons

The management isn’t very helpful

Custom Ink Response

3y

Thank you for sharing your feedback. Please reach out directly with more details so that we may understand your situation better: employerbrand@customink.com. Your insight helps us better understand your experience and shows us an opportunity for us to continue to improve.

Viewing 232 - 234 of 703 Reviews

Custom Ink

Custom Ink reviews

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"We wear many hats"

Custom Ink - Caring and Supportive Even in the Face of Challenges

Unsure

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