Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 117 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 59 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 34 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Very casual work environment." ((in 23 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 51 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 45 reviews)); "Massive layoffs in 2022 and 2023" ((in 21 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews)); "3% increases to an already stagnant salary." ((in 10 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What Custom Ink locations have received the highest employee ratings?

McLean , Dallas , Washington , Irving , Flower Mound

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

2.0

Jan 8, 2024

Project Management Negatively Affects Your Pay

Fundraiser advisor

Recommend

CEO approval

Business Outlook

Pros

Great co-workers Benefits are Great Personal Growth

Cons

Low Compensation for high performers Change implementations are done quickly without planning or thinking High turnaround due to unstable job security

Custom Ink Response

2y

We greatly appreciate your candid feedback. It's invaluable in guiding our efforts to enhance our service. We recognize the hardships faced by everyone affected, despite our efforts to soften the impact with comprehensive severance packages and prolonged benefits. We empathize with the challenges you've encountered and assure you that we'll convey your comments to our team. Should you wish to discuss your views in more depth, do not hesitate to contact us at inkerfeedback@customink.com.

2.0

Jun 7, 2023

Sinking Ship

Graphic designer

Recommend

CEO approval

Business Outlook

Pros

Work from home. Supplied with computer and monitor. Great, supportive co-workers.

Cons

Several years working here, high productivity, and supporting various other departments, to be seen as disposable to cheap labor overseas. If you support anything "made in America" this is not the place for you. For years they preached "Inkers are a family" but recently they say (and I directly quote our CEO) "We are not a family, families are stuck together for better or worse. More often, for worse." You are useful until you aren't.

Custom Ink Response

3y

Thank you for sharing your feedback about your experience working at our company. We genuinely appreciate your perspective and value your input. It's great to hear that you appreciate the work-from-home option and the provision of necessary equipment, as well as the support you receive from your team. We strive to create a positive and supportive work environment. We apologize if messaging has caused confusion or frustration. Our intention is to foster transparency and open communication throughout the organization. Your feedback highlights the need for clearer and more honest communication, and we will take this into consideration moving forward. We understand how difficult this experience has been and will share your feedback with our team. If you want to share further details, please reach out to us directly at inkerfeedback@customink.com

1.0

Apr 1, 2023

Bankruptcy likely

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free t shirts and hoodies every once in a while

Cons

Low pay No room for advancement Management is all extremely inexperienced Executive team completely disconnected from the typical employee Company preaches diversity and inclusion but in reality has an extremely low number of minorities - especially on the executive team The company started to go downhill when Leonsis and co sold their ownership to an investment firm in 2018, Marc is completely disconnected from his employees and anyone working at CI is just supporting his lavish lifestyle

Custom Ink Response

3y

We appreciate your perspective with us and value your feedback. We’re sorry to hear you had a difficult time, and we understand that it’s frustrating when you don’t feel heard or valued. We’ve spent much time and effort to expand and improve our diversity and inclusion efforts in the last few years, but we acknowledge there remains work to do. We are constantly striving to strengthen our recruiting among underrepresented communities and ensure all of our Inkers feel valued, understood, and supported. We will share your feedback with our team. If you want to share more about your experience or provide more details, please reach out to us directly at inkerfeedback@customink.com

Viewing 25 - 27 of 703 Reviews

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Project Management Negatively Affects Your Pay

Sinking Ship

Bankruptcy likely

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