Is Custom Ink a good company to work for as a Satisfaction Associate?

Satisfaction Associate professionals working at Custom Ink have rated their employer with 3.5 out of 5 stars in 44 Glassdoor reviews. This is a higher than average score with the overall rating of Custom Ink employees being 2.9 out of 5 stars. Search open Satisfaction Associate Jobs at Custom Ink now and start preparing for your job interview by browsing frequently asked Satisfaction Associate interview questions at Custom Ink .

Does Custom Ink pay Satisfaction Associate employees well?

Satisfaction Associate professionals rate their compensation and benefits at Custom Ink with 4.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Satisfaction Associate salaries at Custom Ink.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 125 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 58 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 31 reviews)); "Great atmosphere and culture." ((in 30 reviews)); "Free food at least twice a week" ((in 23 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 54 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 44 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 21 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews)); "Favoritism is a biggy, young management, and lack of career growth opportunities." ((in 12 reviews))

Custom Ink Satisfaction Associate reviews

3.5

76% would recommend to a friend

(44 total reviews)

David Doctorow

Not enough data to show CEO approval

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (44 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Satisfaction Associate employees have rated Custom Ink with 3.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Satisfaction Associate professionals have a good working experience there. Custom Ink is rated in line with the average (within 1 standard deviation) by Satisfaction Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

44 reviews

4.0

Jul 3, 2024

Was a great place to work, not anymore

Satisfaction assurance

Recommend

CEO approval

Business Outlook

Pros

co-workers are great to work with and community is friendly

Cons

very numbers driven and management is not very conscious of employees needs.

Custom Ink Response

2y

Thank you for sharing your experience working with us. We appreciate receiving feedback as it helps us understand what is working and where we can improve. Your insights are valuable in guiding our future investments. If you have any additional thoughts or suggestions, please feel free to email us at inkerfeedback@customink.com.

1.0

Apr 19, 2024

Used to be great

Satisfaction assurance

Recommend

CEO approval

Business Outlook

Pros

They had food, and a lot of time off

Cons

Everything else. They straight lied to everyone.

Custom Ink Response

2y

Thank you for sharing your feedback. Your insight helps us better understand your experience and shows us an opportunity for us to continue to improve. If you want to share further thoughts or insights, please feel free to reach out to us directly at inkerfeedback@customink.com.

2.0

Apr 10, 2024

Horrible place to work

Customer satisfaction specialist

Recommend

CEO approval

Business Outlook

Pros

Food, nice coworkers, work from home

Cons

Constantly changing guidelines, little to no support against abusive customers, low quality products that you have to pretend are high quality, constant layoffs.

Custom Ink Response

2y

Your input is sincerely appreciated as it plays a key role in how we evolve our approach. We are sorry to hear that you had a challenging experience working with us. We are constantly working to improve our Inker experience, and feedback like this truly helps us get better. We encourage you to connect with us for any further feedback you would like to offer at inkerfeedback@customink.com.

Viewing 4 - 6 of 44 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

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