Is Custom Ink a good company to work for as a Satisfaction Associate?

Satisfaction Associate professionals working at Custom Ink have rated their employer with 3.5 out of 5 stars in 44 Glassdoor reviews. This is a higher than average score with the overall rating of Custom Ink employees being 2.9 out of 5 stars. Search open Satisfaction Associate Jobs at Custom Ink now and start preparing for your job interview by browsing frequently asked Satisfaction Associate interview questions at Custom Ink .

Does Custom Ink pay Satisfaction Associate employees well?

Satisfaction Associate professionals rate their compensation and benefits at Custom Ink with 4.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Satisfaction Associate salaries at Custom Ink.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 125 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 58 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 31 reviews)); "Great atmosphere and culture." ((in 30 reviews)); "Free food at least twice a week" ((in 23 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 54 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 44 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 21 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews)); "Favoritism is a biggy, young management, and lack of career growth opportunities." ((in 12 reviews))

Custom Ink Satisfaction Associate reviews

3.5

76% would recommend to a friend

(44 total reviews)

David Doctorow

Not enough data to show CEO approval

61% positive business outlook

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Satisfaction Associate employees have rated Custom Ink with 3.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Satisfaction Associate professionals have a good working experience there. Custom Ink is rated in line with the average (within 1 standard deviation) by Satisfaction Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

44 reviews

2.0

Dec 14, 2023

Would steer clear for a while

Customer satisfaction

Recommend

CEO approval

Business Outlook

Pros

Good benefits Job is easy enough

Cons

consistently changing performance goals VERY little communication with workforce, at the end of both 2022 and 2023 a combined roughly 1000 people were laid off with either no warning or a 2 week heads up that the company is failing financially

Custom Ink Response

2y

Your input is sincerely appreciated as it plays a key role in how we evolve our approach. Although we have provided significant severance support and extended healthcare coverage to help those impacted, we realize this period has been challenging. Rest assured, your observations will be passed along to our team. We encourage you to connect with us for any further feedback you would like to offer at inkerfeedback@customink.com.

4.0

Dec 10, 2023

Good While it Lasted

Satisfaction advisor

Recommend

CEO approval

Business Outlook

Pros

lots of opportunity to connect with customers and great coworkers

Cons

they are now opting to hiring offshore and downsizing departments

Custom Ink Response

2y

We truly value the fact that you took the time to share your thoughts about downsizing and offshoring with us within the Satisfaction space. We are always striving to improve and feedback like yours helps us immensely. Feel free to reach out to inkerfeedback@customink.com if you would like to share further thoughts.

5.0

May 26, 2023

Great company to work for

Satisfaction assurance associate

Recommend

CEO approval

Business Outlook

Pros

1. Competetive salary 2. Great team and management 3. Nice office in a good location (with a cool office manager) 4. Monthly bonuses based on performance

Cons

Working with customers is hard sometimes

Custom Ink Response

3y

It is wonderful to hear that you have had a good experience working with us. We really appreciate getting feedback like this so that we know what’s working. It provides great direction on what to invest in for our future. If you have any other thoughts or ideas, please drop us an email: inkerfeedback@customink.com

Viewing 7 - 9 of 44 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

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