Is Custom Ink a good company to work for as a Satisfaction Associate?

Satisfaction Associate professionals working at Custom Ink have rated their employer with 3.5 out of 5 stars in 44 Glassdoor reviews. This is a higher than average score with the overall rating of Custom Ink employees being 2.9 out of 5 stars. Search open Satisfaction Associate Jobs at Custom Ink now and start preparing for your job interview by browsing frequently asked Satisfaction Associate interview questions at Custom Ink .

Does Custom Ink pay Satisfaction Associate employees well?

Satisfaction Associate professionals rate their compensation and benefits at Custom Ink with 4.2 out of 5 stars based on 44 anonymously submitted employee reviews. This is 15.4% better than the company average rating for salary and benefits. Find out more about Satisfaction Associate salaries at Custom Ink.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 125 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 58 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 31 reviews)); "Great atmosphere and culture." ((in 30 reviews)); "Free food at least twice a week" ((in 23 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 54 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 44 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 21 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews)); "Favoritism is a biggy, young management, and lack of career growth opportunities." ((in 12 reviews))

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Custom Ink

Custom Ink Satisfaction Associate reviews

3.5

76% would recommend to a friend

(44 total reviews)

David Doctorow

Not enough data to show CEO approval

61% positive business outlook

Ratings by category

4.4

Culture & values

4.4

Diversity & inclusion

4.2

Compensation and benefits

4.0

Career opportunities

3.9

Work/Life balance

3.8

Senior management

Satisfaction Associate employees have rated Custom Ink with 3.5 out of 5 stars, based on 44 company reviews on Glassdoor. This indicates that most Satisfaction Associate professionals have a good working experience there. Custom Ink is rated in line with the average (within 1 standard deviation) by Satisfaction Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

44 reviews

4.0

May 18, 2023

Good company with good values

Customer satisfaction

Recommend

CEO approval

Business Outlook

Pros

Fair pay, good benefits, full time work is strongly encouraged, great coworkers, and managers try their best to be helpful and there for you

Cons

Big changes are happening within the company and job security is questionable at the moment. I wish they would be a little bit more candid sometimes.

Custom Ink Response

We appreciate your taking the time to write this review. We’re so happy that you had a positive time working with us. We take each review to heart and will share your feedback with the team. Please let us know if you have thoughts to share on anything else.

4.0

Apr 18, 2023

Good Environment, low pay

Satisfaction assurance

Recommend

CEO approval

Business Outlook

Pros

Great team, casual office environment

Cons

The work is very repetitive and the growth structure is lacking

Custom Ink Response

Thank you for sharing your feedback. Your insight helps us better understand your experience and shows us an opportunity for us to continue to improve. If you want to share further context, please reach out to us directly: InkerFeedback@customink.com

3.0

Mar 29, 2023

Used to be a great company

Satisfaction assurance associate

Recommend

CEO approval

Business Outlook

Pros

Community, healthcare, 401K matching, free lunches, diversity and inclusion

Cons

Shady management practices, favoritism, and gaslighting from upper management

Custom Ink Response

We are sorry to hear that you had a challenging experience working with us. We are constantly working to improve our Inker experience, and feedback like this truly helps us get better. If you want to share further context, please reach out to us directly: InkerFeedback@customink.com

Viewing 10 - 12 of 44 Reviews

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Custom Ink Satisfaction Associate reviews

Ratings by category

Ratings by demographic groups

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Good company with good values

Good Environment, low pay

Used to be a great company

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