The culture is highly cliquish, which makes it difficult to feel included or supported unless you happen to fit into the “right” groups. There is a noticeable lack of respect from upper management toward employees in lower-level roles, which creates a top-down dynamic that feels dismissive rather than collaborative.
The work environment can be toxic at times, with frequent tension between teams and individuals. Cross-functional collaboration is especially challenging—there is often a lack of alignment and, in some cases, clear disrespect between departments, making it unnecessarily difficult to get things done efficiently.
Workloads are consistently heavy and often not aligned with compensation, leading to burnout without feeling adequately valued or rewarded. Expectations are high, particularly in sales-related functions, where there is significant pressure to perform, sometimes at the expense of employee well-being or realistic client outcomes.
Feedback and management styles are inconsistent, which makes it difficult to understand expectations or grow within the role. Employees may receive mixed signals or lack clear direction, depending on the manager or situation.
There also appears to be a disconnect when it comes to client satisfaction. Internal priorities and metrics can overshadow what is actually best for the client, which can be frustrating for those who genuinely care about delivering a positive customer experience.
Additionally, the interpersonal environment can feel immature at times, with behavior that resembles a high school dynamic (gossip, cattiness, etc.), which further contributes to an uncomfortable and unprofessional atmosphere.
