DISH Customer Service Retention reviews

2.8

28% would recommend to a friend

(113 total reviews)
avatar

Charlie Ergen

100% approve of CEO

5% positive business outlook

Customer Service/Retention employees have rated DISH with 2.8 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Customer Service/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service/Retention professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

113 reviews
3.0
May 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Improvements in the lobby area and bigger TV's in the call center. Free programming for employees.

Cons

The health issuance isn't the best, I had to fight to get coverage for my wife's wellness exams. Also, upper management seems more concerned with looking busy when corporate big-wigs show up as opposed to actually developing the current and future leaders in the call center.

5.0
Apr 14, 2015
Recommend
CEO approval
Business Outlook

Pros

10/4 work week. High pay/compensation

Cons

No more weekends for yourself. But the weekend time went fast. Supervisor's made it so fun.

2.0
Mar 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Foster group environment: have contests, group activities, etc. Potential for fast growth within the company. I have friends that are still there and are making the most out of their benefits packages, (401k plan, medical)

Cons

Hearing customer's complaints all day can take an emotional toll. Hours were difficult and long. Breaks were timed and limited.

Viewing 106 - 108 of 113 Reviews

Glassdoor has 8,277 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.