DISH Customer Service Retention reviews

2.8

28% would recommend to a friend

(113 total reviews)
avatar

Charlie Ergen

100% approve of CEO

5% positive business outlook

Customer Service/Retention employees have rated DISH with 2.8 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Customer Service/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service/Retention professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

113 reviews
4.0
Sep 29, 2011
Recommend
CEO approval
Business Outlook

Pros

- Paid training - Great trainers - Great people to work with - Great coaches - Hours are flexible; can swap days or push hours for regular schedule - Opportunity to acquire different shifts periodically by placing a bid which is based on performance - With the right mind-set one can excel and move up quickly - Multiple/varied promotion opportunities - Competitive pay from start (based on past experience initially and thereafter on performance) - Great bonuses! Make up to 40% of your gross pay every two weeks (all based upon position & performance) - Free Dish Network service

Cons

- Must pass online assessment to even be considered for submitting an application or getting an interview; a 6 month reset if one fails. This is alright for some, but perhaps the entire process could be rethought because it eliminates many who are capable of doing the job though may not have access to the internet or those who prefer doing in-person applications - Almost too much information to digest compared to the ever-shortening training program - Expect to sit for long periods of time - Be prepared to put up with various people, stupidity the likes you didn't believe existed - Just like any job, there are some people in positions in which they have no business - Occasionally they mandate 1-2 hours of overtime, more-so at the end of summer till the end of the year - Unreal turnover but many are college students; others just aren't cut out for the amount of information put on them or the stress brought on by customer's complaints and the occasional rant

1.0
Feb 19, 2010
Recommend
CEO approval
Business Outlook

Pros

My professional colleagues have been great to work with, and I also like the benefits package of free compensation for America's Top 120 without a contract.

Cons

Dish Network has a habit of demanding that your personal life revolve around the call center,and have radically changes in schedules at least once every other month. They will at times have mandatory overtime by working an additional 5 hours on your day off, but also will force employees to leave 1 to 2 hours into their shift. This week I have earned less than eight hours because they had mandatory LEPC (leave-early per call center), and I am considered a full-time employee. The company has a habit of changing business policy quite frequently resulting in a negative viewpoint from customers as well.

Viewing 112 - 113 of 113 Reviews

Glassdoor has 8,277 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.