DISH Customer Service Retention reviews

Stressful job speaking to customers on the phone. Difficult job reading from a script and speaking on the phone for 8 hours a day. They expect you to be a robot. Customers yelling at you for 8 hours. You have got to have a lot of patience to work at DISH. The worst part of the job is the managers. A lot of arrogant people at the company that don't care about the employee. The QA process is messed up. Lack of professionalism at the company. You better get friendly with your supervisor, be in good working relations with him or her if you want him to help you dispute Quality assurance scores. I can deal with the customers yelling at me. I can't take the lack of professionalism at DISH.. DISH and I don't have the same values.

I been with the company for over years 10. I seen employees come and go. Managers directors you name it. Well this what its been going lately. I feel that dish has to many metrics, all they focus on just metrics and numbers. They don't care about the employees. Last month dish has come up with "PEP" Performance Expectation Plan. There's over 890 close to 1000 employees at the location I am at. At least over 500 employees are not meeting the goals. Its impossible to meet the percentage they want us to do. The metrics they have are consist of 10 metrics. But there's more then 10. Also feel like were in office space where one person does one mistake you have at least 8 to 9 different bosses asking why you made mistake. They make everything big deal. THERES also one big thing I hate about Dish. Its very stupid and very crazy. Does not matter if you been there working 1 or 2 or 10 yrs. But in order to get paid for holiday as example Christmas or Thanksgiving. You must work the day before and the day after in order to get paid for holiday. Also if you work on that day you must work 100% of the day. I feel that day before and day after has nothing to do with the holiday. I have work for other company's and they don't do that. Also what they would do if they new there's holiday coming up and if you have hours where you can take a day off. They would literally close the day so you can not be off. They been doing this for years. I saw one person at work lost holiday because they were 1 min late to work. The only reason they were late the pc was not working to log in. Now the pay, How everything is right with the economy. Does not matter what state your in. But for the job I do dish pays more at another state. They don't want to be equal across the board there equal implement those PEP across the company but there not equal to pay the same rate at other states. Dish has over 6 call centers here in the U.S. Also in order to get updo you must be at final to ask for it and must have a doctor excuse in order to ask for one. Other than that good look on having job after emergency call knowing that your children comes first when you have to be out because something to your children you have to be out for one to two days.