DSW reviews

3.4

50% would recommend to a friend

(4,075 total reviews)

Doug Howe

58% approve of CEO

34% positive business outlook

DSW has an employee rating of 3.4 out of 5 stars, based on 4,075 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DSW employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Nov 4, 2010

Unsatisfying, pushy position with no commission

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee discount SHOES! Fun brand meetings Nice co-workers (where I worked at least) 2 out of my 4 managers were pleasant to work with

Cons

Low pay You have to literally hound customers to buy shoes and to sign up for the stupid rewards program. Headsets. NO COMMISSION! You are expected to entice customers into buying shoes and get yelled at over the headset when customers in your 'section' leave without buying anything! So what happens when you spend half an hour with a customer helping them stuff their feet into ten different pairs of shoes like a slave, and they end up buying a couple pairs? Absolutely nothing.

1.0
Nov 2, 2010
Recommend
CEO approval
Business Outlook

Pros

Alot of aspects of job are normal retail but budgeted hours given stores are so low that managment has to pick up the slack and work ALOT of hours

Cons

Dont have a good work / life balance way too many hours worked as a manager. Pick a customer service model and stick with rather than changing it every other year and confusing the customers who just want to be alone to try on shoes anyway with passive more than agressive salesmanship .

2.0
Sep 28, 2010
Recommend
CEO approval
Business Outlook

Pros

decent management and pay , got around 25 hours a week

Cons

this place is only about getting people to sign up for rewards and if you use someones rewards number more than 2 times even on accident you may get fired. it is very stressful to be on register knowing if you get a no you could get yelled at

Viewing 4054 - 4056 of 4,075 Reviews

Glassdoor has 4,152 DSW reviews submitted anonymously by DSW employees. Read employee reviews and ratings on Glassdoor to decide if DSW is right for you.