• We were promised at the beginning of the year that they were bringing in a company to set every individual up with a formal review process and goals. Less than 6 months to the end of the year, and this new review process and goal setting is yet to be seen
• We were promised crossing departmental mentoring opportunities, but that has yet to be seen. It would be nice to learn something new, but everyone is too busy it seems. I doubt there would be time we could pull away from the phones long enough to make it meaningful anyway
• Sales gets a lot of attention and recognition, and all the new hires. Support and dev are just given a lot of work
• You will be asked to volunteer for overtime... a lot. I am all for being a team player and like to help the team, but for a company to offer a nice PTO package telling us to make sure to take time to rest and recharge and then turn around and constantly ask you to work OT is a little contradictory. Not only do you get asked to volunteer for OT a lot, but you will get a call or text on your day off for last minute help. So much for coming in recharged
• The new structure. First of all, they let go an integral part of the team as their first order of business in restructuring the department when we really didn't have enough people to begin with. The person they let go also helped us on a daily basis and I could tell he cared about the people on the team and I miss that. Secondly, they took forever to implement it. I think there are still things that aren't completely done yet. They communicated pretty good about all the changes the first few weeks, but that dwindled, and now it feels like not everyone is in the know about changes when I ask questions. They also moved another team leader to another department, which took another resource. The same amount of calls are still coming in, but 2 team leaders are now gone and cannot help us
• There is a lot of anxiety about being let go. In the past 8 months or so, I can recall 6 people being let go. It doesn't make me feel very secure. I used to voice my opinions and concerns freely when asked for them, but now I feel like I have to watch what I say so I don't get let go too
• At the all-company meetings, the CEO likes to make fun of our customers and the sales manager. It is uncomfortable and makes me wonder what he says behind closed doors if he is willing to say those things in front of the whole company
• C-level is out of touch with the reality of what it is like to be in the day to day. They think they can buy our loyalty with OT, when they really just need to hire and replace the people we have lost. They also are self serving, for example an email was sent to the company asking if anyone had children that wanted to intern over the summer. The only intern we have from that is the son of a c-level. It makes me wonder if he is getting paid while the support suffers from lack of people
