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      Devoted Health

      Engaged Employer

      Devoted Health reviews

      3.7

      65% would recommend to a friend

      (518 total reviews)
      avatar

      Ed Park

      85% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Devoted Health has an employee rating of 3.7 out of 5 stars, based on 518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Devoted Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      518 reviews
      1.0
      Feb 10, 2023

      Start- up Medicare Advantage Plan

      Clinical coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helping the Medicare population to navigate the healthcare system and managing their health conditions for better health outcomes. Work from home Salary

      Cons

      Managers micro-manage staff constantly. Over-loaded schedules, no work life balance, forced overtime in order to meet metrics that are unattainable. Policies and procedures change daily. Lack of resources. Chaotic Lack of diversity

      avatar
      Devoted Health Response
      3y
      Hello! Thank you for taking the time to share your feedback with us. I’m glad to hear that you enjoy helping our members navigate medicare and our healthcare system, as well as the great perks of working from home and generous salary. We take our internal culture, diversity and approach to work/life balance very seriously, and do whatever we can to make working at Devoted a delightful experience. I’m sorry to hear that your experience with each of these has been less than optimal. Currently, we are in hyper growth and as a result, our policies and procedures do change frequently to make sure we are compliant and attentive to member needs and wants. As a growing company in a highly regulated environment, we do have high expectations and standards which is why there is frequent change. We recognize that not all experiences are the same and we welcome the opportunity to chat further with you about the thoughts and experiences you’ve listed. If you’d like to discuss further, please reach out to us at talent@devoted.com.
      5.0
      Jan 18, 2023

      Standard in Customer Service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      In just a very short time in the Medicare Advantage market, Devoted Health has one of the highest member approval ratings of any Medicare Advantage plan. That's a tribute to their investment in competitive health plans, benefits, and Customer Service. Customer Service Reps are allowed to take the time needed to address all of a member's issues or concerns, no matter how simple or complex they may be.

      Cons

      Their customer service reps are a one-stop shop so there's a wide knowledge base you need to develop to effectively address whatever comes your way, however there are plenty of resources (documentation and people) able to help you through that development.

      Viewing 340 - 342 of 518 Reviews
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      ReviewsDevoted Health reviews

      Glassdoor has 534 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.