Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Devoted Health

      Engaged Employer

      Devoted Health reviews

      3.7

      65% would recommend to a friend

      (518 total reviews)
      avatar

      Ed Park

      85% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Devoted Health has an employee rating of 3.7 out of 5 stars, based on 518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Devoted Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      518 reviews
      1.0
      Jan 18, 2023

      Back stabbing with a smile on their faces

      Engineering
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart coworkers, meaningful work, and remote work

      Cons

      Like other reviews have mentioned - toxic culture, nepotism, and horrible work life balance are some of the many terrible things you will experience here. People will give you a ticket, then intentionally not sharing the most important piece of information to complete the project. It is only reasonable to scope the ticket and ask questions, then they will give you a hard time. This is only one example, it could get much, much worse. Trust me - it is not worth it. Take care of yourself and leave a toxic work environment is one of the best things you can do to help yourself.

      avatar
      Devoted Health Response
      3y
      Hi there – Thank you for taking the time to leave a review, we appreciate it. I'm glad to hear you enjoy working with your colleagues and find your work here meaningful. I’m sorry to hear your experience at Devoted has been less than optimal. Focusing specifically on ticket driven processes, we prioritize both accurate resolutions and team accountability, instead of individualized metrics. Only the team totals and ticket drivers are presented to encourage quality over quantity. Group dashboards and monthly aged ticket collaboration were built to avoid issues like the ones mentioned and ultimately, prevent work from stalling because of information sharing. We are always looking to improve and we take our culture and approach to work/life balance very seriously. We take strides to ensure our employees are heard so I’d like to learn more about your perspective. If you’d like to continue the conversation, feel free to reach David Gallant, Head of Enterprise Support and Technology at dgallant@devoted.com.
      5.0
      Jan 17, 2023

      Amazing opportunity for growth

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture and mission Leadership invested in helping members Opportunity for growth

      Cons

      No 401k match Work can be overwhelming at times

      1.0
      Jan 13, 2023

      For your sanity, do not work here.

      Senior member service guide
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, that's really it.

      Cons

      Maybe it's better for salaried employees, but Devoted does not care about its guides who are overworked and underpaid. Not only do they have to deal with unruly members, but they also have to deal with leadership that's devoid of empathy. Late from break for 2 mins? They'll make note of it and you'll get in trouble. Need to use the bathroom? Not allowed to unless you're on break. I know quite a few people who had to resort to relieving themselves in bottles because they were stuck on extremely long calls and could not use the bathroom. They'll find ways to excuse this treatment, but there's absolutely no excuse for treating your employees this way. Your life will be consumed by this company, as there is absolutely 0 flexibility or regard for your wellbeing. They'll say they offer mental health benefits, but you have no time to utilize them because by the time your shift is over, you're exhausted and no one is even available.

      avatar
      Devoted Health Response
      3y
      Hello! Thank you for taking the time to share your perspective and experience with us. We take our internal culture and approach to work/life balance very seriously and take strides to ensure our employees are heard, respected, and trusted. We're very sorry to hear that your experience with our attendance policy and work/life has been less than optimal. We have set the bar exceptionally high to hit our service level metrics to ensure we are providing superior service to our members as it is our core mission to do so. As a result, the rigidity of time back to the phones is necessary as we are highly regulated. All Guides are scheduled for a total of 30 minutes of paid break time throughout the day. They may use that time in scheduled full 15 minute blocks or break them up to allow for more frequent breaks. If a Guide needs to take a break from a phone call for any emergency situation, we would encourage them to either place the caller on hold or get them connected to another employee to assist. If a Guide needs to take a break or recover from a difficult call we do have Standard Operating Procedures in place that provide several (3) different ways they can do this. These operating procedures have been developed as a result of feedback from the team. We are always striving to improve and create a work environment that is caring and flexible however possible. We do offer Mental Health Benefits that you've highlighted and they are explained during our orientation. More specifically, we know there are times where working hours may not overlap directly and provide contact info to coordinate appointments around this should our employees need to use the benefit. Our team works hard to ensure our employees are heard and respected and we recognize that each of us have different experiences and perceptions. We welcome the opportunity to learn more about your points of view and experiences on the Member Service Guide team. If you’d like to continue the conversation, please reach out to Michelle Mulcahy -- Director, Member Service Guide @ mmulcahy@devoted.com.
      Viewing 343 - 345 of 518 Reviews
      Related searches: Devoted Health jobs | Devoted Health salaries | Devoted Health benefits | Devoted Health interviews
      ReviewsDevoted Health reviews

      Glassdoor has 534 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.