Devoted Health reviews

3.7

65% would recommend to a friend

(518 total reviews)
avatar

Ed Park

85% approve of CEO

68% positive business outlook

Devoted Health has an employee rating of 3.7 out of 5 stars, based on 518 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Devoted Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

518 reviews
5.0
Jan 10, 2023

Culture!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Value your opinion - you are heard! People - feels like family! Benefits - amazing!

Cons

No tuition reimbursement No 401k matching

3.0
Jan 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Coworkers are amazing and what the company is trying to do, change healthcare is noble

Cons

No schedule flexibility, no holidays off, overworked

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Devoted Health Response
3y
Thank you for taking the time to share your perspective and experience with us. We are thrilled to hear you’re motivated by our mission and your peers. Our mission drives everything we do. In the same vein, we take our internal culture and approach to work/life balance very seriously and take strides to ensure our employees are heard, respected, and trusted. I’m sorry to hear that your experience with our work/life balance, PTO and holiday schedule has been less than optimal. We have set the bar exceptionally high to hit our service level metrics to ensure we are caring for our members in the way we promise to. As a result, we have some rigidity around our scheduling practices to ensure that we have enough coverage in states/times needed. We do our best to accommodate individual needs that are within regulation but strive for fairness above all else. We recognize the great work you do and have created regulated time (Devoted Time) for our customer service agents to allow for more reprieve post calls when it’s available. I would welcome the opportunity to speak further about your concerns.
1.0
Dec 21, 2022
Recommend
CEO approval
Business Outlook

Pros

Todd and Ed Park have a beautiful vision and mission.

Cons

The culture is toxic at its core. A trend of cronyism where hiring is from the same pool of friends and former colleagues ensures that this will not change. While anyone working for a startup should expect a fast pace and long hours, there are no health work/life boundaries at Devoted. Employees are expected to answer Slack messages and texts during evenings and on weekends even when dealing with personal/family crises. If you are new to the organization and do not blindly follow directions, you should expect to be treated with open distrust and disdain. There is rampant gossip amongst various teams that is encouraged and fostered by the leadership of specific teams. Leaders are selected based on how they can operationalize not on industry expertise which highlights the fact that Devoted is about the making money over getting it right. Inexperienced leaders then use gaslighting and stonewalling techniques to take the spotlight off their poor leadership. They change direction multiple times a week depending on where they are getting pressured from. This combination of traits keeps employees in a constant state of fight or flight. Advice to those considering Working for Devoted: Beware of the inflated Glassdoor ratings. Look back at the flurry of positive reviews that happened at the end of 2021. This was a deliberate effort by Devoted leadership and HR to boost the ratings that had slipped dramatically in 2021. All managers were “encouraged” to add positive reviews to boost Glass Door ratings to attract new candidates.

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Devoted Health Response
3y
Thank you for taking the time to leave a review - we appreciate it. We are glad to hear that our vision and mission resonated with you as it drives everything we do. I’m sorry to hear your experience at Devoted wasn't optimal. We take our culture and approach to work/life balance very seriously and take strides to ensure our employees are heard, respected, and trusted. I’d like to learn more about your perspective. If you’d like to continue the conversation, feel free to contact us at tmayes@devoted.com or lbrunner@devoted.com.
Viewing 346 - 348 of 518 Reviews

Glassdoor has 534 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.