Devoted Health reviews

The environment is highly political beneath the surface. Project-based teams mean inclusion often comes down to being liked or politically aligned—not just being right for the work. They will adjust scope to fit the team. Product managers have significant control over what moves forward. Even if your project has merit it’s possible it won’t move forward. PMs control data & design as well (not a normal practice). The pace is nonstop, with constant fires and little breathing room. “Jumping in” is encouraged, often at the cost of role clarity and professional courtesy. Transparency is lacking. All-hands focus on emotional mission stories, not business updates or organizational changes. I just presented a strategic plan for 2026 one week before being let go—no acknowledgment, no transition, just lost IP. Also sat in on a meeting with the CFO who broke down our financials to a small subset of us…never mentioned layoffs and downplayed how bad things were.

Ive been working as a Tier 2 Guide for several years now, when DH started everything was amazing, it really was the perfect place to work. Things started changing when someone got the idea to start practically upselling which was never part of our job description, we have to offer appointments for members and now very soon seems like it will be a requirement that we get people to actually schedule these appointments we offer at least 50% of the time. I dont know how this is a good plan for members or guides, causes a lot of unnecessary stress to solve all kinds of problems on or under 15 min and on top of that we have to be pushy even if people are tired of life already, sick etc, this is a horrible idea, please work on letting us do these NBAs as an option or at least let us just offer. Quality is more important than quantity, dont forget the ideas you had to treat us guides as family when we started just because you are growing so fast. I also don't think Bilingual guides are getting properly compensated for switching between languages all day. Theres no difference in pay, why should we put the effort into providing customer service in two different languages? Some things don't seem fair anymore, they keep adding responsibilities and pay doesnt really change much.