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      Devoted Health

      Engaged Employer

      Devoted Health reviews

      3.7

      64% would recommend to a friend

      (517 total reviews)
      avatar

      Ed Park

      84% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Devoted Health has an employee rating of 3.7 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Devoted Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      517 reviews
      1.0
      Sep 18, 2024

      Sketchy company

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They’ll tell you you have PTO or UPTO and that they’ll put it in for you.

      Cons

      Then they tell you that you didn’t have any and they’re only paying you a couple hundred dollars. Or not paying you until the next payday because they’re lazy and careless. You can only talk to your supervisor, benefits, or HR by email. No one has numbers to call. Tech will take 2 hours to get to you for a ticket and “troubleshoot” with you by offering basic advice.

      avatar
      Devoted Health Response
      1y
      Hi there, Thank you for taking the time to share your perspective and experience with us as a Member Service Guide. We regret to hear the majority of your experience has not been positive and appreciate you taking the time to leave us some feedback. We’re sorry to hear that our PTO structure didn’t fully meet your needs. At Devoted, we understand how essential time off is for both well-being and productivity. All employees, including Member Service Guides, are eligible to accrue up to 20 days (160 hours) of PTO per year, which accumulates over the course of the calendar year. We also recognize that life can be unpredictable, and we're here to support special circumstances when they arise. As a valued part of our team, Member Service Guides play a crucial role in fulfilling our mission to treat Members like family. To provide the highest quality care and maintain a seamless experience for Members, we thoughtfully staff our team to reduce wait times, ensure quick responses in line with federal guidelines, and foster a balanced workload for our Guides. Our structured PTO approval process is shared with each Member Service Guide, aiming to make sure employees can take time away when they need it most. During our busier times of the year, we communicate these peak periods well in advance to support effective planning and make taking time off as seamless as possible. We’re sorry to hear about your experience with your supervisor. It is a priority for us that all employees are able to connect with their leadership. We are a very tech-forward, Google and Slack friendly environment at this time. This allows it very easy for us to connect virtually via regularly. We’re sorry to hear this setup was not convenient for you overall. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each experience is different and we welcome the opportunity to hear more from you about your perspective so we can learn. If you’d like to continue the conversation, please reach out to Michelle Mulcahy @ mmulcahy@devoted.com. Thanks again, People at Devoted Health
      1.0
      May 22, 2024

      Don’t fall for it

      Guide
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. They glam everything up to get you hired and then change everything after you are.

      Cons

      POOR MANAGEMENT AND UPPER MANAGEMENT.

      avatar
      Devoted Health Response
      2y
      Hi! Thank you for taking the time to share your perspective and experience with us. We take our internal culture very seriously and do whatever we can to make working at Devoted a delightful experience. I’m sorry to hear that your experience with each of these has been less than optimal. We regret to hear of your experience with our management team. We understand that effective management is crucial to your work experience. We have processes in place to evaluate and enhance our management practices. We are committed to providing our managers with the tools and resources they need to support their teams effectively. Currently, we are in hyper growth and as a result, our policies and procedures do change frequently to make sure we are compliant and attentive to member needs and wants. As a growing company in a highly regulated environment, we do have high expectations and standards which is why there is frequent change. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each experience is different and we welcome the opportunity to hear more from you about your perspective so we can learn. If you’d like to continue the conversation, please reach out talent@devoted.com. Thanks again, Talent Team @ Devoted Health
      2.0
      Nov 7, 2025

      Great culture, terrible benefits

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are a lot of good people here who care deeply about their work and each other. Team collaboration is strong, and many leaders genuinely try to support their teams despite the challenges.

      Cons

      The recent changes to our health insurance are a huge disappointment. What used to be one of the best benefits of working here has turned into one of the worst plans I’ve ever seen. And I can’t believe a healthcare company has such a terrible healthcare plan. This change feels like a significant pay cut and it’s disheartening to work for a company that has made healthcare so costly and difficult to navigate.

      Viewing 76 - 78 of 517 Reviews
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      ReviewsDevoted Health reviews

      Glassdoor has 533 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.