Devoted Health reviews

3.7

64% would recommend to a friend

(517 total reviews)
avatar

Ed Park

84% approve of CEO

68% positive business outlook

Devoted Health has an employee rating of 3.7 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Devoted Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

517 reviews
1.0
May 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work, Nurses and Nurse Practitioners

Cons

Distrusting environment, no structure or collaboration, inaction, gate keeping, ageism

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Devoted Health Response
2y
Hi there, Thank you for taking the time to share your perspective and experience with us as a Licensing Specialist. I’m happy to hear that you’ve enjoyed the ability to work remotely with us, but I’m sorry to hear the majority of your experience has not been positive and appreciate you taking the time to leave us some feedback. At Devoted, we understand the importance of trust and transparency in fostering a positive work culture. We continuously evaluate our communication channels and processes to ensure that information flows freely and that decisions are made collaboratively and transparently. We also recognize that clear processes and guidelines are essential for success, and are working hard to provide the necessary support and resources to enable our teams to thrive. We are committed to fostering a diverse and inclusive environment where everyone has equal opportunities for growth and advancement. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each experience is different and we welcome the opportunity to hear more from you about your perspective so we can learn. If you’d like to continue the conversation, please reach out Christina O’Connor at christina.oconnor@devoted.com. Thanks again, Christina O’Connor
3.0
Jan 3, 2024

Okay

Recommend
CEO approval
Business Outlook

Pros

Good benefits, pay, and schedule.

Cons

Not as easy to move up as they make it seem. Lot of internal favoritism and such. Still working out many internal contracts which means members sometimes only get half truths or partial services. Many times had to provide info to members only to find out some gaps went unfilled to provide said service or they came with many caveats. Members would get upset having signed over their Medicare for being promised the world. Unfortunately this is typical of ins companies so they aren't alone in this.

3.0
Jan 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Coworkers are amazing and what the company is trying to do, change healthcare is noble

Cons

No schedule flexibility, no holidays off, overworked

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Devoted Health Response
3y
Thank you for taking the time to share your perspective and experience with us. We are thrilled to hear you’re motivated by our mission and your peers. Our mission drives everything we do. In the same vein, we take our internal culture and approach to work/life balance very seriously and take strides to ensure our employees are heard, respected, and trusted. I’m sorry to hear that your experience with our work/life balance, PTO and holiday schedule has been less than optimal. We have set the bar exceptionally high to hit our service level metrics to ensure we are caring for our members in the way we promise to. As a result, we have some rigidity around our scheduling practices to ensure that we have enough coverage in states/times needed. We do our best to accommodate individual needs that are within regulation but strive for fairness above all else. We recognize the great work you do and have created regulated time (Devoted Time) for our customer service agents to allow for more reprieve post calls when it’s available. I would welcome the opportunity to speak further about your concerns.
Viewing 100 - 102 of 517 Reviews

Glassdoor has 533 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.