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Hello!
Thank you for taking the time to share your perspective and experience with us. We’re happy to hear that you’ve enjoyed the senior leadership and a variety of aspects of Devoted Health. We regret to hear that your experience with direct leadership, day in the life, production and overall day to day seemed to be frustrating for you.
Our mission at Devoted Health is to make sure all members are treated like family. Given Appeals & Grievances (A&G) provides services around time-sensitive and high-impact member requests, metrics are put in place to make sure we’re providing the best service possible as we promise in our mission. We recognize where this could cause extra stress and have focused on adding tooling and resources to help our employees to ensure their well-being is being taken care of, while also providing top tier service.
At Devoted, we are proud and fortunate that our friends and/or colleagues from previous companies want to join us on our mission to improve the health and well-being of older Americans. While we encourage referrals, we do require any and all candidates to interview in the same process to ensure an objective decision is made before offer. We acknowledge that there is room for a different perspective or experience and would like to hear more about how this impacted your experience. @
The A&G Attendance Policy does state that there will be times throughout the year where we will need staff to work nights, weekends, holidays. This is common practice with the natural cycles within A&G industry, not just here at Devoted Health. As with many things at Devoted, we try to embrace an environment of continuous improvement! In 2024, we aim to continue refining how to best support a better work-life balance for the A&G Team.
Thank you again for taking the time to leave us meaningful feedback in a variety of areas. As noted, we take our internal culture seriously and take strides to ensure our employees are heard, respected, and trusted. We recognize that all perspectives are different and we welcome the opportunity to continue the conversation. If you’d like to do so, please reach out to Janette Cagot, Sr. Director, Appeals & Grievances at jcagot@devoted.com.
