Devoted Health reviews

Beware if you are an NP or PA. This is a heavily surveilled, metrics-driven, call-center telemedicine job. EVERYTHING is run through AI--you are under the microscope. You are pushed to "upsell" on items such as home med delivery. Everything is timed and noted--when you clock in, out, if your 30 min lunch runs long, if you take too long with a patient, if you take too long documenting. This position is absolutely a cog in a machine with no recognition of the professionalism that goes into the job.

As the company grew rapidly, the culture began to change. Metrics have always been a focus, which is understandable in a performance-driven environment, but the emphasis increasingly shifted toward tracking activity and “effort” rather than measuring meaningful outcomes. Smaller assignments that once would have been handled with flexibility began to receive disproportionate attention, creating an environment that often felt more micromanaged than empowered. At the same time, accountability did not always appear to be applied consistently across leadership levels, which can be frustrating for teams that are being held to strict standards themselves. Frequent performance framework changes and constant iterations also created confusion and fatigue on the ground. In several cases, supervisor turnover concentrated under the same leadership should have been treated as a signal worth examining. Overall morale in parts of the organization has noticeably declined compared to earlier years.