Is Digital Federal Credit Union a good company to work for?

Digital Federal Credit Union has an overall rating of 3.3 out of 5, based on over 472 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 56% of employees would recommend working at Digital Federal Credit Union to a friend and 49% have a positive outlook for the business. The best reviews about Digital Federal Credit Union have been left by employees working as Teller , Bank Teller and Member Service Representative .

Does Digital Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Digital Federal Credit Union employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Digital Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Digital Federal Credit Union?

56% of Digital Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Digital Federal Credit Union 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Digital Federal Credit Union?

Information Center Specialist (47) , Member Service Representative (31) , Bank Teller (20) , Teller (16) , Information Specialist (15) , Customer Service Representative (7) , Intern (6) , Info Center Specialist (5) , Manager (5) , Mortgage Servicing Specialist (5) , Call Center Representative (4) , Financial Analyst (4) , Loan Originator (4) , Assistant Branch Manager (3) , Assistant Manager (3)

What are the pros of working at Digital Federal Credit Union according to real employee reviews?

"The benefits are great and rarely matched by other companies." ((in 78 reviews)); "Great people and friendly with everyone" ((in 23 reviews)); "Good work/life balance" ((in 17 reviews)); "Loved the free food and benefits from this place" ((in 11 reviews)); "Great benefits, 401k matching, vacation time, flexible work schedule go above and beyond for employees" ((in 10 reviews))

What are the cons of working at Digital Federal Credit Union according to real employee reviews?

"Poor management and Unattainable goals set by management" ((in 25 reviews)); "Awful upper management, rude co" ((in 12 reviews)); "Managers and above are fine with screaming and making threats when they're upset with you, but YOU'RE expect to act 100% professional all the time." ((in 11 reviews)); "Salary is low." ((in 8 reviews)); "Senior management is overpaid, while the employees doing all the work are underpaid." ((in 4 reviews))

What are the top reviewed Digital Federal Credit Union locations?

Marlborough , Chelmsford , Worcester , Lowell , Boston , Nashua , Andover , Manchester , Waltham , Atlanta , Burlington , Franklin , Hudson , Orlando , Acton , Leominster , Marlboro , Merrimack , Hamden , Daytona Beach , Clearwater , Framingham , Lexington , Methuen , North Chelmsford , Tyngsboro , Springfield , Westborough , Woodstock , Augusta

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Digital Federal Credit Union

Digital Federal Credit Union reviews

3.3

56% would recommend to a friend

(427 total reviews)

Shruti Miyashiro

53% approve of CEO

49% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Culture & values

2.9

Senior management

2.8

Career opportunities

Digital Federal Credit Union has an employee rating of 3.3 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Digital Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

427 reviews

1.0

May 25, 2016

Overall experience was negative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Had the opportunity to speak my mind but at a direct cost to job security. My experience was very negative. People work hard and want to produce good work.

Cons

Wages are below the industry average. Management is inexperienced and unable to embrace change. Culture is caught in an archaic cycle and they are not able to see their own faults. Management does not embrace a work smarter mentality, just get it done. There is a lot of rework that has to be done due to lack of research and prepatory tasks. Employees are not investments. No training and no career path for advancement.

1.0

Dec 26, 2014

Great employees, terrible management.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Gym, subsidized cafeteria, game room

Cons

Overworked. Mandatory overtime. Lowest pay in the industry. If's like being back in high school again. If a manager does not like you, you'll never get promoted. They'll lie to you repeatedly until you get frustrated and quit or they'll just give you the cold shoulder and stop talking to you and hope you leave.

2.0

Aug 7, 2014

Overworked and a place where Management doesn't care!

Collector

Recommend

CEO approval

Business Outlook

Pros

They have great benefits and fun incentives for their employees Great company benefits - Fun Annual Outing Free Food Game Room Gym

Cons

Low salary compared to other credit unions and banks, under staffed departments. Promotions based on management liking you and not based on skill or knowledge. Scheduling Conflicts Not much growth potential Hours are not good for family life and difficult to get time off at times. Bonuses are far few and between. Constant turnover due to low wages. Senior management is overpaid, while the employees doing all the work are underpaid.

Viewing 31 - 33 of 427 Reviews

Jobs at Digital Federal Credit Union

Information Center Member Service Specialist I, Full-Time, Remote (MA, NH only) $20.50/hour

Information Center Loan Specialist I, Remote (MA, NH, GA only), Full Time

ACH Bill Pay Team Member I, Chelmsford/Marlborough, MA, Full-Time, Hybrid

Senior Service Delivery Specialist - Readiness, Marlboro/Chelmsford, MA or Hillsboro, OR, Hybrid, Full-Time

Items Processing Team Member I, Marlborough, MA, On-Site, Full-Time

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Digital Federal Credit Union

Digital Federal Credit Union reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Overall experience was negative

Great employees, terrible management.

Overworked and a place where Management doesn't care!

Jobs at Digital Federal Credit Union

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