Is Digital Federal Credit Union a good company to work for?

Digital Federal Credit Union has an overall rating of 3.4 out of 5, based on over 472 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 59% of employees would recommend working at Digital Federal Credit Union to a friend and 49% have a positive outlook for the business. The best reviews about Digital Federal Credit Union have been left by employees working as Teller , Bank Teller and Member Service Representative .

Does Digital Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Digital Federal Credit Union employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Digital Federal Credit Union. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Digital Federal Credit Union?

59% of Digital Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Digital Federal Credit Union 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Digital Federal Credit Union?

Information Center Specialist (47) , Member Service Representative (31) , Bank Teller (20) , Teller (16) , Information Specialist (15) , Customer Service Representative (7) , Intern (6) , Info Center Specialist (5) , Manager (5) , Mortgage Servicing Specialist (5) , Call Center Representative (4) , Financial Analyst (4) , Loan Originator (4) , Assistant Branch Manager (3) , Assistant Manager (3)

What are the pros of working at Digital Federal Credit Union according to real employee reviews?

"The benefits are great and rarely matched by other companies." ((in 82 reviews)); "Great people and friendly with everyone" ((in 26 reviews)); "Good Work/Life Balance" ((in 17 reviews)); "Free food Friday" ((in 11 reviews)); "Education reimbursement and yearly potential bonus" ((in 10 reviews))

What are the cons of working at Digital Federal Credit Union according to real employee reviews?

"Poor management and Unattainable goals set by management" ((in 22 reviews)); "Awful upper management, rude co" ((in 12 reviews)); "Managers and above are fine with screaming and making threats when they're upset with you, but YOU'RE expect to act 100% professional all the time." ((in 11 reviews)); "Salary is low." ((in 9 reviews)); "Limited growth opportunities within the company" ((in 6 reviews))

What are the top reviewed Digital Federal Credit Union locations?

Marlborough , Chelmsford , Worcester , Lowell , Boston , Nashua , Andover , Manchester , Waltham , Atlanta , Burlington , Franklin , Hudson , Acton , Leominster , Marlboro , Merrimack , Hamden , Daytona Beach , Orlando , Clearwater , Framingham , Lexington , Methuen , North Chelmsford , Tyngsboro , Springfield , Westborough , Woodstock , Augusta

Digital Federal Credit Union reviews

3.4

59% would recommend to a friend

(427 total reviews)

Shruti Miyashiro

57% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Digital Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Digital Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

427 reviews

1.0

Sep 17, 2021

Avoid working at this company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some people working here are good people

Cons

- Management doesnt really care about work/life balance. There have been many many times wherein people were asked to work late hours and weekends. - There really is no career development here. They dont really pay well and increases are determined by HR not the person's manager or supervisor! - CEO is completely out of touch being an older guy who doesnt seem to understand that the world has changed in the last 30 years. He still wants to make people come into the office when most companies allow for remote work. Right now during the pandemic, he was forced to allow it, but I'm sure as soon as it comes closer to ending, he will find some excuse to get everyone back to the office.

1.0

Aug 30, 2021

Would not recommend to work here!

Information specialist

Recommend

CEO approval

Business Outlook

Pros

If you like being on the phone nonstop, then this job is for you!

Cons

Is so stressful! The support hunt group are rude when you call them for help. Customers are super disrespectful and team leaders don’t care to even help. They are strict about clocking in and out. Also, about how much time you’re off the phone. Supervisors are fake! They act like they are better than everyone and at the end of the day they don’t care about you. The calls are nonstop, there is so much information you have to learn. The pay sucks, with all the bs we have to do, we should get paid more! The training sucks, it’s only 1 week with with a trainer, than they throw you in the calls by yourself. I wouldn’t recommend this job to ANYONE!

3.0

Jul 18, 2018

Department

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. Fun times.

Cons

Salary is low. Manager was a chauvinist who promoted those from a group he liked. All others were ignored.

Viewing 49 - 51 of 427 Reviews

Jobs at Digital Federal Credit Union

Information Center Member Service Specialist I, Full-Time, Remote (MA, NH only) $20.50/hour

Information Center Loan Specialist I, Remote (MA, NH, GA only), Full Time

ACH Bill Pay Team Member I, Chelmsford/Marlborough, MA, Full-Time, Hybrid

Senior Service Delivery Specialist - Readiness, Marlboro/Chelmsford, MA or Hillsboro, OR, Hybrid, Full-Time

Items Processing Team Member I, Marlborough, MA, On-Site, Full-Time