Is Digital Federal Credit Union a good company to work for?

Digital Federal Credit Union has an overall rating of 3.3 out of 5, based on over 471 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 56% of employees would recommend working at Digital Federal Credit Union to a friend and 49% have a positive outlook for the business. The best reviews about Digital Federal Credit Union have been left by employees working as Teller , Bank Teller and Member Service Representative .

Does Digital Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Digital Federal Credit Union employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Digital Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Digital Federal Credit Union?

56% of Digital Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Digital Federal Credit Union 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Digital Federal Credit Union?

Information Center Specialist (47) , Member Service Representative (31) , Bank Teller (20) , Teller (16) , Information Specialist (15) , Customer Service Representative (7) , Intern (6) , Info Center Specialist (5) , Manager (5) , Mortgage Servicing Specialist (5) , Call Center Representative (4) , Financial Analyst (4) , Loan Originator (4) , Assistant Branch Manager (3) , Assistant Manager (3)

What are the pros of working at Digital Federal Credit Union according to real employee reviews?

"The benefits are great and rarely matched by other companies." ((in 83 reviews)); "Great people and friendly with everyone" ((in 20 reviews)); "Good work life balance" ((in 15 reviews)); "Yearly Bonus and Pay structure" ((in 11 reviews)); "Free food Friday" ((in 11 reviews))

What are the cons of working at Digital Federal Credit Union according to real employee reviews?

"Poor management and Unattainable goals set by management" ((in 23 reviews)); "Awful upper management, rude co" ((in 12 reviews)); "Managers and above are fine with screaming and making threats when they're upset with you, but YOU'RE expect to act 100% professional all the time." ((in 11 reviews)); "No training and no career path for advancement." ((in 8 reviews)); "Salary is low." ((in 7 reviews))

What are the top reviewed Digital Federal Credit Union locations?

Marlborough , Chelmsford , Worcester , Lowell , Boston , Nashua , Andover , Manchester , Waltham , Atlanta , Burlington , Franklin , Hudson , Orlando , Acton , Leominster , Marlboro , Merrimack , Hamden , Daytona Beach , Clearwater , Framingham , Lexington , Methuen , North Chelmsford , Tyngsboro , Springfield , Westborough , Woodstock , Augusta

Digital Federal Credit Union reviews

3.3

56% would recommend to a friend

(426 total reviews)

Shruti Miyashiro

53% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Digital Federal Credit Union has an employee rating of 3.3 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Digital Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

426 reviews

2.0

Nov 14, 2024

Didn’t love it

Intern - hourly

Recommend

CEO approval

Business Outlook

Pros

Hybrid schedule, food, coffee, holidays off

Cons

Mean coworkers, mean managers, felt bossed around

3.0

Nov 13, 2024

Stressful

Member service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits and if you were so lucky to be trained for chat or email.

Cons

Management, scheduling, poor and unclear communication on how to be trained for other departments or skills. Always an attack on your quality of work. Too many meetings per month for a remote job. A coaching, a side by side, and 1-2 team meetings per month. All an hour. Too strict on adherence guidelines. Supervisors had too much access to agent queues. There was a sense of “put up and shut up”.

4.0

Oct 22, 2024

Pretty good place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great management, environment and leadership. They actually give back to their employees unlike more places

Cons

Call reviews are awkward and very strict. Adherence must be perfect and so must your work.

Viewing 58 - 60 of 426 Reviews

Jobs at Digital Federal Credit Union

Information Center Member Service Specialist I, Full-Time, Remote (MA, NH only) $20.50/hour

Director, Quality & Engineering Enablement, Hybrid, Marlborough/Chelmsford, MA, San Jose/Rocklin, CA and Hillsboro, OR

Senior Service Delivery Specialist - Readiness, Marlboro/Chelmsford, MA or Hillsboro, OR, Hybrid, Full-Time

Teller, Leominster, Full-Time, Onsite

Teller, Manchester, Full-Time, Onsite