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      Diligent

      Engaged Employer

      Diligent reviews

      3.1

      49% would recommend to a friend

      (854 total reviews)

      Brian Stafford

      52% approve of CEO

      43% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.1

      Work/Life balance

      3.0

      Compensation and benefits

      2.9

      Culture & values

      2.8

      Career opportunities

      2.7

      Senior management

      Diligent has an employee rating of 3.1 out of 5 stars, based on 854 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Diligent employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      854 reviews
      3.0
      Nov 27, 2021

      Growing Company with Organizational Issues

      Customer transactions specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a fast paced, growing software company with a young culture.

      Cons

      In it's effort to become the biggest company in the field, it acquires companies quickly and without fully integrating, there are always organizational issues and a general lack of knowing what is going on because policies and practices are always changing. There is a disconnect between leadership and the teams that actually do the work.

      avatar
      Diligent Response
      4y
      Thank you for sharing. We certainly agree that Diligent is an exciting and dynamic place to be with incredibly talented team members by your side. We do hear your feedback and recognize how much change there has been, as we have continued to strategically expand and evolve our business to drive even greater impact for our clients. The amazing efforts of all our teams around the world who have continued to take head-on both the opportunities and the challenges of being part of a fast-paced, growing company are certainly not unnoticed. Throughout our integration efforts, we have also worked hard to minimize disruptions to our customers and teams internally. If you ever have specific feedback on how and where we can improve and better support you, please don’t be afraid to share it with your manager or leader, or anonymously at HRconfidential@diligent.com. Thank you for being a critical part of Diligent! - Avigail Dadone, Chief People Officer
      2.0
      Nov 13, 2021

      Corporate machine focusing on hypergrowth without correct infrastructure

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teams provide great support for one another.

      Cons

      There is a clear disconnect between departments causing confusing direction and messaging. Handle change poorly and as a result competent employee retention is poor on multiple levels. No clear org structure - management refuse to provide employees with this information for over a year now.

      avatar
      Diligent Response
      4y
      Thanks for sharing your perspective. We’re glad you’ve enjoyed working with your team members, but we are sorry to hear your other feedback. We appreciate how much change there has been as we have continued to strategically expand and evolve our business to drive even greater impact for our clients. We are absolutely focused on integrating the people and products from our recent acquisitions in a way that is as seamless as possible for our employees and for our clients. Integrations can be complex, and we know it has not always been perfect, but we’re committed to continuous improvement – and it continues to be an acute focus for us in 2022! We hope you will consider sharing any further ideas with your manager, a member of the leadership team, or HR, or anonymously if you prefer at HRconfidential@diligent.com. Thank you and we appreciate your continued service to Diligent. -Avigail Dadone, Chief People Officer
      2.0
      Nov 4, 2021

      Show employees you value them by paying them

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best part about my job is my team. I feel supported by my colleague and managers. Unfortunately, that is the only part keeping me at this job

      Cons

      There are many, but one of the more glaring issues at the moment is Diligent's impulsive spending on acquisition after acquisition and not once broaching the topic of raising salaries to reflect the change in cost of living. Employees who have not received a 5% raise in the past year are making less money than when they started. Inflation is not going away any time soon and we cannot continue to live off these pis-poor wages. It's the disconnect to what's going on in the market when we literally sell products to stay on top of market trends for me. I would advise high level executives to utilize they technology they sell and adapt - quickly. Internal restructuring makes career pathing nearly impossible as the goals keep moving or aren't quite ready yet. Review cycles are a joke. The only way to move up is to threaten to leave, which many have done since Jan. 2021.

      avatar
      Diligent Response
      4y
      Thank you for sharing your thoughts with us. We’re glad you feel supported by your team, and we certainly agree that our people are what make Diligent so special. We are sorry to hear your other concerns. We don’t want any of our talented and valued team members to feel like there is more we can be doing to ensure they feel rewarded and have an exciting runway for career growth. At Diligent, we pride ourselves in creating competitive total rewards programs for our employees, and in light of current circumstances we are reviewing and auditing our compensations plans and philosophy to make sure we remain competitive in the markets where we operate. Likewise, providing opportunities to learn and grow is at the heart of our commitment to our people – including not only robust onboarding, training and development, and mentorship, but also the opportunity to be part of a fast-growing company that is increasingly well-positioned to make a positive impact for organizations globally. We hear your feedback and will take this onboard as an opportunity to improve. I hope you will consider speaking with your manager, ELT member, or a member of the HR team – whoever you feel most comfortable talking to – so that we can hear how we can better support your career progression. Thank you again for your feedback and your continued service to Diligent. - Avigail Dadone, Chief People Officer
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