Discover reviews

Big turnover rate! Discover Card hires a new group of people every week, because a group has left. Why? there's no consistence and management does not adhere to policy. There's a open door policy, but your business spreads like wildfire. They expect you to meet unrealistic metrics and have countless call listenings. While having meetings about how if you don't improve your job will be on the line. Career Opportunities; are open since there's in and out traffic, but prepare to get your nose dirty. All, I mean ALL!!! promotions are all pre-selected. Your performance makes up 30%, as for the 70% who's butt your kissing.

The coaches have no idea how to lead. My team lead has been on LOA for 2 months with no type of replacement or help from the department manager. I have never met my department manager. Because there is no TL the coaches are trying to step up but their expectations of a team full of new employees are very high and harshly imposed. They try to put everything on you, if you don't succeed at using your coaching what should happen? I shouldn't decide my consequences. Weekend shifts are very early even for those who work evenings on the weekdays and a roll call email is sent out with a list of employees who are late or no show to the entire department. The supervisors from every team are extremely rude or selfish. You have to brag about your success in front of the whole team to get acknowledgement, you can't let the results speak for themselves. Even if you do well in most areas if you are struggling in any other you will be treated as a failure. I was told by a trainer checking in on new employees that if you can't meet expectations then you will be forced to quit. I'm not sure what that means, but I have no idea why you would say that as a person in power position.